File shares missing

[Simon]

Hi

I am experiencing an issue where my file shares disappear after about 30 minutes.
When I reboot they appear in the GUI again but after 30 minutes they disappear again.

Is this an issue that others have been experiencing?

What can I attach to help find the cause of this issue?

Best regards
Simon

[yaroslav (staff)]

Welcome to StarWind Forum.
Could you please give more context? Namely:
1. What solution do you use?
2. Where exactly do you see the problem?
3. Do they disappear for real or is it just a UI glitch?

[Simon]

Hi

Yes of course

I use StarWind Virtual SAN (free version) running on Proxmox
I see the issue on the web console when i go to Storage->File shares
The issue is only in the UI. The NFS shares are still working. But i cant manage them.

I have tried to restart the NFS server which didn't fix the issue.

When i create a new NFS share the new one is also not showing up

[yaroslav (staff)]

Could you please collect the support bundle and share those with me (use https://www.starwindsoftware.com/support-form and 1238856 as your reference)?
Please make sure to indicate the time stamp for the incident.
Thanks!

[Simon]

Hi

Yes, I will upload the support bundle when I have exported it. I am having some trouble getting the support bundle from the page. Its just stuck at 30%

Is there another way of getting the support bundle?

[yaroslav (staff)]

Hi,

You can use any convenient upload method.

[parplaborer]

@drift boss, I have solved my problem. Thanks for your helpful support!

[yaroslav (staff)]

Many thanks for your update. Could you please tell us more about the fix?

[Simon]

Hi

I have tried a couple of different ways of getting the support file. From the UI, Starwind management console, and the virtual console. When I try it fails to generate the file.

I think there is something completely wrong with my installation. Is it possible to reinstall Starwind, where I keep the data?

[yaroslav (staff)]

For CVM, press the gear-shaped button -> expand the VM name -> generate support bundle.
Please make sure to write the time stamp as well.

[Simon]

Hi

I have also tried that. But when I try to generate the support bundle it just continues to load and does not let me download the file. Can I locate the file myself from SSH?

[yaroslav (staff)]

Please try a different browser. Alternatively, please try downloading it in TUI.

[Simon]

I have tried using the TUI, another browser, and the StarWind management console, but they all don't work with my installation. Is there a recovery utility I can use?

[yaroslav (staff)]

Please share the error you are getting or a screenshot of the problem.

[Simon]

Hi

Yes. It just hangs at 30% and doesn't do anything. About 30 minutes later, it shows as complete, but the support bundles are not anywhere to be found.