Starwind Console Crashing

[vivek]

I am using Starwind version 5.8.2059 with the HA license. I was able to create 19 HA stores with full sync, etc without any issues. However, I am not able to create the 20th store. Every time I go through the wizard to create an HA store, at the very last step before I can hit finish, the StarWind console crashes. I am not able to do anything on it until I reboot the entire server.
I have verified that all the NIC drivers are up to date and Windows is patched, etc. Is there a limit on the number of HA store that can be created? There is nothing in the logs that StarWind support was able to find that suggested any issue. Please help!!

[anton (staff)]

1) Please update to the most recent version of StarWind (V6)

2) Please give a try to 1) and if you'd experience the same issues we'd be happy to take a look at them

Thank you!

I am using Starwind version 5.8.2059 with the HA license. I was able to create 19 HA stores with full sync, etc without any issues. However, I am not able to create the 20th store. Every time I go through the wizard to create an HA store, at the very last step before I can hit finish, the StarWind console crashes. I am not able to do anything on it until I reboot the entire server.
I have verified that all the NIC drivers are up to date and Windows is patched, etc. Is there a limit on the number of HA store that can be created? There is nothing in the logs that StarWind support was able to find that suggested any issue. Please help!!

[vivek]

Thanks for the suggestion! I won't be able to perform an upgrade until next week because I still have stores that are not HA yet and need to schedule downtime. But is there a bug in the version I am currently on that would cause this issue? Because otherwise I am just wasting more time if I run into the same issue again after the upgrade!! Thank you!

[anton (staff)]

Sure. Waiting for your feedback. Thank you!

Thanks for the suggestion! I won't be able to perform an upgrade until next week because I still have stores that are not HA yet and need to schedule downtime. But is there a bug in the version I am currently on that would cause this issue? Because otherwise I am just wasting more time if I run into the same issue again after the upgrade!! Thank you!

[vivek]

For anyone who cares, this was caused by a license issue. The license was for 8 TB and the newest LUN I was provisioning took it over the 8 TB limit causing the the console to crash instead of showing an error. Starwind will look into improving that so that the console doesn't crash.

[anton (staff)]

WOW

We'll check it out ASAP. Thank you for reporting!!!

For anyone who cares, this was caused by a license issue. The license was for 8 TB and the newest LUN I was provisioning took it over the 8 TB limit causing the the console to crash instead of showing an error. Starwind will look into improving that so that the console doesn't crash.

[alexey (staff)]

vivek,

Could you pls upload .mdmp file from С:\Users\<username>\AppData\Roaming\StarWind\5\Console\ to some file hosting(mediafire or other) and send upload link to this email beta-testing@starwindsoftware.com.

[vivek]

Hi

I have no such files in that location.

[Anatoly (staff)]

That is weird. Do you see any .mdmp files in StarWind installation folder?