HA Performance Issue

seanwales · Sat Mar 24, 2012 10:47 pm

I'll keep this short. I purchased the Enterprise ISCSI software two years ago through John Lynch (who is no longer with the company). It took 8 months with technical support to get the HA feature working, but still to this day have performance issues. After hours of support & headaches I was promised the next release of the product (6.0) which was supposed to be realesed over a year ago. Now that John is no longer an employee there, that doesn't seem to be the case & I'm left with software that doesn't perform on the level that was promised when I made the inital investment.

Sun Mar 25, 2012 9:33 am

Nice... I'll check what we have on your case. Will return to you soon. Thank you!

Mon Mar 26, 2012 2:16 pm

Dear Sean,

Our representative will contact you today as soon as he`ll be able to do it.

Thank you for your patience.

seanwales · Mon Mar 26, 2012 11:01 pm

Thanks for the Reply:

Customer Service was able to go through my old case files & figured out I was missing a patch that would correct the problem. Thank Goodness !

Wed Mar 28, 2012 9:50 am

seanwales wrote:Customer Service was able to go through my old case files & figured out I was missing a patch that would correct the problem. Thank Goodness !

Thanks for the heads up!
We are glad that you found our services really well.