Bohdan (staff) wrote:Hi,
please follow these steps to help us find what's wrong:
1) What tape library and SCSI/SAS controller do you use?
2) On StarWind (Tape Redirector) machine install and launch wireshark, set packet filter options ("tcp port 3260" if you are using StarWind v8 software, or "tcp port 33268"), start packet capturing, reproduce the issue with the tape, save wireshark log, zip and send us wireshark and BE (adamm.log) logs.
3) Make sure that your HBA card is supported for tape (
http://www.symantec.com/connect/forums/ ... ve-offline).
1 - Its a Dell Poweredge R720xd server with a Dell 6Gbps SAS HBA controller dedicated for the tape drive which is a Dell LTO5-140 drive.
2 - See attached
3 - Card is ok, same card was used for physical before the VM was created and worked ok.
To confirm, the problem only happens when you eject the tape from the drive. If you insert a new tape, as soon as the next job goes to run on that drive it goes offline. You need to then right click and put manually on-line again before any jobs will run against it. I tried the automated PS script and that hasn't helped.
So what I did to while producing these logfiles is:-
1. Start wireshark
2. Eject the tape
3. Insert new tape.
4. In BE, start a tape inventory job.
5. Drive unit in BE goes offline.
6. Stop wireshark and save log file.
I did not manually bring it back on-line.