HA device timeout error

[yaroslav (staff)]

Sorry, did not have a chance to look into them. I will review them today/Sat and let you know.

[yaroslav (staff)]

Sorry for the delay.
I checked the logs. The first thing I noticed was the build. Please update to 15260.
Also, both systems' service logs end on 12/23.
Download the latest build at https://starwind.com/tmplink/starwind-v8.exe
Guide https://knowledgebase.starwindsoftware. ... d-version/
Please also make sure that you use no teaming (https://www.starwindsoftware.com/best-p ... practices/).

Please update StarWind VSAN as certain thresholds might change on their own after the update.
If the issue persists, check the storage. The actions below imply that you monitor and double-checked storage health
1. Make sure HA devices are synchronized
2. Make sure HA devices are connected over iSCSI.
3. For one node
3.1. Stop StarWindService.
3.2. Back up StarWind.cfg (can be found at C:\Program Files\StarWind Software\StarWind).
3.3. Edit StarWind.cfg
3.4. Locate
<StorPerfDegTimeLimitMs value="7000"/> -> set to 15000
<iScsiGenCmdSendCmdTimeoutInSec value="10"/> -> set to 18
<iScsiPingCmdSendCmdTimeoutInSec value="5"/> -> set to 14
3.5. Save.
3.6. Exit.
3.7. Start the service.
3.8. Let fast synchronization happen.
4. Repeat 1-3 for another node.

[logitech]

thanks for the heads up. you are amazing!

First, we will work on the update over the weekend, and after that will apply the fine-tuning.

[yaroslav (staff)]

You are welcome. Please note that updates to 15260 override some of the threshold settings. This being said, make the threshold changes after the update.
Cheers