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SAN & NAS plugin installation failed

Posted: Thu Feb 10, 2022 3:51 pm
by bolivier
Hello
One minor error (already reported) when I tried to install the plugin, the field "VMware vCenter Server FQDN or IP address" only accept IP address. Minor but annoying.

my vCenter is a v7.0.3 (19234570).
When I try to install the plugin, it always fails after 31%, stating "StarWind vCenter Plugin deployment has failed. To troubleshoot the issue, please download and review the installation logs".

Any idea ?

Regards,

Olivier

The log file:
logs_172.20.125.98_10_02_2022_15_55_37.zip
Plugin error log
(5.54 KiB) Downloaded 824 times

Re: SAN & NAS plugin installation failed

Posted: Mon Feb 14, 2022 4:21 am
by yaroslav (staff)
Greetings,

Thank you for your logs. We will investigate them in good order once I have the full set of logs. Could you kindly generate a support bundle for me, please?

Re: SAN & NAS plugin installation failed

Posted: Mon Feb 14, 2022 1:25 pm
by dmytro (staff)
Hello bolivier,

I hope all is well.

Our developers are under investigating the cause of the error and we will inform once get the result.
It might help if you could clarify whether your account "administrator@vsphere.ne" is correct and it has the following privileges assigned:
- Extension.Register,
- Extension.Unregister,
- Extension.Update.

Thank you!

Best regards,
Dmytro Malynka
Product Manager
StarWind Software

Re: SAN & NAS plugin installation failed

Posted: Thu Feb 17, 2022 3:06 pm
by bolivier
The administrator@vsphere.ne was the account used for installation and it has the "administrator" role (see attached picture)

Re: SAN & NAS plugin installation failed

Posted: Thu Feb 17, 2022 3:20 pm
by yaroslav (staff)
Thank you. Will keep you posted.