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Service StarWindVSA doesn't start after restart

Posted: Fri Apr 05, 2019 12:39 pm
by Andrey.Krasovskiy
Hello guru!

After I restarted a virtual machine StarWind VSA on hot the service StarWindVSA can not start and I get the folowing errors:

"StarWindVSA[6084]: tail: cannot open ‘/var/StarWind/StarWindVSA/events/StarWindVSA-Events.log’ for reading: No such file or directory"
"StarWindVSA[6084]: Couldn't watch /var/StarWind/StarWindVSA/events/StarWindVSA-Events.log: No such file or directory"

but the file "StarWindVSA-Events.log" exists in the directory /var/StarWind/StarWindVSA/events

[root@c7000vsa-2 events]# ls -al
total 60
drwx------. 2 root root 4096 Apr 5 15:22 .
drwx------. 6 root root 69 Dec 11 13:04 ..
-rw-r--r-- 1 root root 0 Apr 5 15:22 StarWindVSA-Events.log
-rw-r--r-- 1 root root 20 Apr 5 13:34 StarWindVSA-Events.log.10.gz
-rw-r--r-- 1 root root 20 Apr 5 13:25 StarWindVSA-Events.log.11.gz
-rw-r--r-- 1 root root 20 Apr 5 13:21 StarWindVSA-Events.log.12.gz
-rw-r--r-- 1 root root 20 Apr 5 12:56 StarWindVSA-Events.log.13.gz
-rw-r--r-- 1 root root 20 Apr 5 12:48 StarWindVSA-Events.log.14.gz
-rw-r--r-- 1 root root 20 Apr 5 14:49 StarWindVSA-Events.log.1.gz
-rw-r--r-- 1 root root 20 Apr 5 14:31 StarWindVSA-Events.log.2.gz
-rw-r--r-- 1 root root 20 Apr 5 14:29 StarWindVSA-Events.log.3.gz
-rw-r--r-- 1 root root 20 Apr 5 14:28 StarWindVSA-Events.log.4.gz
-rw-r--r-- 1 root root 20 Apr 5 14:24 StarWindVSA-Events.log.5.gz
-rw-r--r-- 1 root root 20 Apr 5 14:20 StarWindVSA-Events.log.6.gz
-rw-r--r-- 1 root root 142 Apr 5 13:57 StarWindVSA-Events.log.7.gz
-rw-r--r-- 1 root root 20 Apr 5 13:46 StarWindVSA-Events.log.8.gz
-rw-r--r-- 1 root root 20 Apr 5 13:36 StarWindVSA-Events.log.9.gz

Could you help me with this trouble?

Re: Service StarWindVSA doesn't start after restart

Posted: Fri Apr 05, 2019 1:29 pm
by Andrey.Krasovskiy
4-5-2019 4-17-55 PM.jpg
4-5-2019 4-17-55 PM.jpg (197.51 KiB) Viewed 2918 times
4-5-2019 4-20-52 PM.jpg
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4-5-2019 4-22-30 PM.jpg
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Re: Service StarWindVSA doesn't start after restart

Posted: Fri Apr 05, 2019 1:30 pm
by Andrey.Krasovskiy
4-5-2019 4-27-32 PM.jpg
4-5-2019 4-27-32 PM.jpg (232.69 KiB) Viewed 2916 times

Re: Service StarWindVSA doesn't start after restart

Posted: Fri Apr 05, 2019 1:36 pm
by Andrey.Krasovskiy
4-5-2019 4-31-27 PM.jpg
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Re: Service StarWindVSA doesn't start after restart

Posted: Mon Apr 08, 2019 11:33 am
by Oleg(staff)
Hi Andrey,
The reason can be that .reg files in /opt/StarWind/StarWindVSA were saved in wrong way.

To fix it go to /opt/StarWind/StarWindVSA folder and remove .reg files there. Then restart StarWindVSA service and reapply the StarWind license key.