StarWind iSCSI SAN
StarWind Native SAN for Hyper-V
 

New Build - Not Working

Pure software-based VM-centric and flash-friendly VM storage (iSCSI, SMB3, NFS, iSER and NVMe over Fabrics) including free version. Same software embedded on StarWind ready nodes.

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New Build - Not Working

Postby SDC » Mon Jan 28, 2019 4:28 pm

Hi Guys,

Just reinstalled 2 new nodes with Server 2016. Only added to AD and installed MPIO.

Software installs fine

Heartbeat - 1GB direct link between both nodes

Sync - 10Gb direct Link

Image files are created fine, but both Sync and Heartbeat channels then refuse to come up on both nodes. I then reinstalled the Operating system and installed 2012R2 and receive the same issue. This all worked on these nodes before with no issues. The only difference this time is I am running a Server 2016 Active Directory domain.

Running build V8.0.0 (12658).

I can run various traffic over the heartbeat and sync channels just to test they were working fine.

Any thoughts?
SDC
 
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Re: New Build - Not Working

Postby Boris (staff) » Mon Jan 28, 2019 9:20 pm

What network cards do you use? Vendor and model, please.
viewtopic.php?f=5&t=5209 this thread may be of some help for you in case you've got Mellanox ones.
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Re: New Build - Not Working

Postby SDC » Tue Jan 29, 2019 8:58 am

Hi,

For the 1Gbps NICs we use the on-board Broadcom NetXtreme cards on the Dell R720 in use.

For the 10Gbps NIC we use Tehutin Networks TN9510 card.

Mnay Thanks
SDC
 
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Re: New Build - Not Working

Postby Oleg(staff) » Tue Jan 29, 2019 9:31 am

Do you have Jumbo frames enabled?
If yes, please try to disable Jumbo frames.
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Re: New Build - Not Working

Postby SDC » Tue Jan 29, 2019 9:39 am

Hi Oleg,

No Jumbo frames have not been enabled. Over night I just reinstalled the nodes with Server 2012 R2 and recieve the same issue.

Many Thanks
Adrian
SDC
 
Posts: 8
Joined: Mon Jan 28, 2019 4:04 pm

Re: New Build - Not Working

Postby Oleg(staff) » Tue Jan 29, 2019 10:13 am

Hi Adrian,
Please try to rename iSER_DM.dll file.
Stop the StarWind service on the node, locate the iSER_DM.dll file in the StarWind installation folder and rename it (e.g. to iSER_DM.dll.bak). Start the StarWind service again and do the same on another node.
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Re: New Build - Not Working

Postby SDC » Tue Jan 29, 2019 10:29 am

Hi Oleg,

Have done as requested.

On the first node, It was showing the device, but not as a HA device

On the second node, it is showing it as a HA device with the links down.

I have removed and just tried to recreate the device. It is now created on Node 2, but nothing on Node 1. When runnning the powershell script i now receive the following error:

Exception calling "CreateDevice" with "4" argument(s): "Plugin is not supported"

Thanks
Adrian
SDC
 
Posts: 8
Joined: Mon Jan 28, 2019 4:04 pm

Re: New Build - Not Working

Postby SDC » Tue Jan 29, 2019 11:50 am

Fixed the error with plugin not supported by reinstalling StarwindsX and Microsoft Visual C++ 2015 Redistributable.
SDC
 
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Re: New Build - Not Working

Postby Boris (staff) » Tue Jan 29, 2019 2:15 pm

Thank you for sharing your experience. Hope you will enjoy the product.
Boris (staff)
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Re: New Build - Not Working

Postby SDC » Tue Jan 29, 2019 2:29 pm

Hi Boris,

My last updated was only related to the plugin error I received. I still can't get the syncing to work.

Thanks
Adrian
SDC
 
Posts: 8
Joined: Mon Jan 28, 2019 4:04 pm

Re: New Build - Not Working

Postby Boris (staff) » Tue Jan 29, 2019 4:14 pm

What kind of error is reported now that you have reinstalled StarWindX? Is it possible for you to redo the device creation from scratch and check the result?
Boris (staff)
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Re: New Build - Not Working

Postby SDC » Wed Feb 13, 2019 2:14 pm

Hi Boris,

Sorry have been working away for a while. I've come back and done a clean install again of everything and still the same issue. Can I send over the log files please?

Many Thanks
Adrian
SDC
 
Posts: 8
Joined: Mon Jan 28, 2019 4:04 pm

Re: New Build - Not Working

Postby SDC » Wed Feb 13, 2019 2:45 pm

Hi Boris,

I found the issue will help of one of your technical documents on your site.

Many Thanks
Adrian
SDC
 
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Joined: Mon Jan 28, 2019 4:04 pm

Re: New Build - Not Working

Postby Boris (staff) » Wed Feb 13, 2019 9:59 pm

Adrian,

Can you share the exact solution that you implemented based on the info from our documentation?
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