StarWind Software

Posted: **Tue Oct 02, 2018 1:45 pm**

Hello,

Before start writing, sorry for bad English because I'm Korean.

I am having a trouble with mounting volume. This problem started after bluescreen(BSOD) when mounting volume.
The error code is 13.

I think just my .spsp file is broken (not .spspx data, just .spsp), because I can get plain text files from .spspx file.

Is there some way to recover .spsp file?

--- error log:

Code: Select all

10/2 22:48:06.021  28f4 Sp: xxx SpThreadObjectCreate (300) Thread 0x618(9780) affinity set to group = 0 and mask = 0x0000000000AAA000
10/2 22:48:06.022  28f4 Sp: xxx SpThreadObjectCreate (300) Thread 0xdd0(9248) affinity set to group = 0 and mask = 0x0000000000AAA000
10/2 22:48:06.076  28f4 Sp: xxx SpThreadObjectCreate (300) Thread 0x12b0(2740) affinity set to group = 0 and mask = 0x0000000000AAA000
10/2 22:48:06.080  28f4 Sp: xxx CStarPackCoreNew::CStarPackCore::CreateEx (4868) Header version is 65546
10/2 22:48:06.080  28f4 Sp: *** CStarPackCoreNew::CStarPackCore::CreateEx (5018) (0x0000006668020000) Both superblocks are invalid
10/2 22:48:06.080  28f4 Sp: --- CStarPackCoreNew::CStarPackCore::CreateEx() (line #5020) 13
10/2 22:48:06.085 28f4 Cache: CacheBase::flushAllData: The operation of Cache Flushing has been finished.
10/2 22:48:06.086 2848 Cache: CacheBase::lazyWriterWorker: Thread has been exited with err: 0
10/2 22:48:06.089  28f4 Sp: *** SpCoreObjectCreateFromParams (4715) 13 0x0000006FAAA36060 *ppCore->pCore->Create( 0x000000709FF0DD40 ) 13
10/2 22:48:06.089  28f4 Sp: --- SpCoreObjectCreateFromParams(0x0000006FAAA36060, 0x000000709FF0DD40) (line #4717) 13
10/2 22:48:06.089 28f4 General: *** DDDisk_Mount: Failed to create SP object, error ( 13 ).

Posted: **Tue Oct 02, 2018 4:08 pm**

Did you check these steps:

1) Stop StarWindService;
2) rename .splumap and .spvmap extension in folders where failed devices located;
3) Start Starwind service;
4) Wait for the mounting progress.

Let me know how about the results!

Posted: **Tue Oct 02, 2018 4:27 pm**

Yes, I had tried them, but it didn't work.

Our engineer says, It looks like the .spsp file is broken.

Is there other method that I can try?

Posted: **Wed Oct 03, 2018 12:03 pm**

Could you please send us .spsp files from the hosts for investigation?

Posted: **Wed Oct 03, 2018 1:28 pm**

Sure, I can.

Should I upload .spsp file here? or send somewhere (like email?)

Posted: **Thu Oct 04, 2018 8:49 am**

Thank you for your message.
Could you please also log a support case using this form?

Posted: **Thu Oct 04, 2018 10:14 am**

Oleg(staff) wrote:Thank you for your message.
Could you please also log a support case using this form?

Okay, I'll do that now

Posted: **Thu Oct 04, 2018 10:41 am**

Thank you!

Posted: **Fri Oct 05, 2018 6:41 am**

Oleg(staff) wrote:Thank you!

Is there further instructions should I do? or just wait?

Posted: **Fri Oct 05, 2018 11:34 am**

Could you please provide us with the full list of .spspx files and their actual sizes from this node?

Posted: **Tue Oct 09, 2018 5:27 am**

Oleg(staff) wrote:Could you please provide us with the full list of .spspx files and their actual sizes from this node?

I sent with private message.

Posted: **Tue Oct 09, 2018 10:11 am**

Please share your results.

StarWind Software

.spsp file broken?

.spsp file broken?

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