Uninstall Starwind virtual san free

maeck · Sat Sep 15, 2018 3:50 pm

Hello,

i try to uninstall Starwind virtual san free on a W2k12 R2 Server, using the Add/Remove-Console.
I stopped the services before but it's not working. It seems that the uninstall process is sleeping after several minutes.
Here's the logfile:

Code: Select all

2018-09-15 17:31:41.623   Log opened. (Time zone: UTC+02:00)
2018-09-15 17:31:41.623   Setup version: Inno Setup version 5.5.9 (u)
2018-09-15 17:31:41.623   Original Uninstall EXE: C:\Program Files\StarWind Software\StarWind\unins000.exe
2018-09-15 17:31:41.623   Uninstall DAT: C:\Program Files\StarWind Software\StarWind\unins000.dat
2018-09-15 17:31:41.623   Uninstall command line: /SECONDPHASE="C:\Program Files\StarWind Software\StarWind\unins000.exe" /FIRSTPHASEWND=$205BE /INITPROCWND=$40582 /LOG="C:\StarWindUninstall.log"
2018-09-15 17:31:41.623   Windows version: 6.3.9600  (NT platform: Yes)
2018-09-15 17:31:41.623   64-bit Windows: Yes
2018-09-15 17:31:41.623   Processor architecture: x64
2018-09-15 17:31:41.623   User privileges: Administrative
2018-09-15 17:31:42.998   64-bit install mode: Yes
2018-09-15 17:31:43.014   Created temporary directory: C:\Users\admin\AppData\Local\Temp\is-V5GCG.tmp
2018-09-15 17:31:43.014   Message box (Yes/No):
                          Are you sure you want to completely remove StarWind Virtual SAN and all of its components?
2018-09-15 17:32:02.608   User chose Yes.
2018-09-15 17:32:02.811   Starting the uninstallation process.
2018-09-15 17:32:02.811   Running Exec filename: C:\Program Files\StarWind Software\StarWind\StarWindService
2018-09-15 17:32:02.811   Running Exec parameters: --uninstall
2018-09-15 17:32:03.170   Process exit code: 1
2018-09-15 17:32:03.170   Running Exec filename: rundll32.exe
2018-09-15 17:32:03.170   Running Exec parameters: syssetup,SetupInfObjectInstallAction DefaultUninstall 128 .\StarFlb.inf
2018-09-15 17:32:03.795   Process exit code: 0
2018-09-15 17:32:03.811   Running Exec filename: C:\Program Files\StarWind Software\StarWind\VSS\stop_.bat
2018-09-15 17:32:04.045   Process exit code: 1
2018-09-15 17:32:04.045   Running Exec filename: C:\Program Files\StarWind Software\StarWind\VSS\hw\UnInstallStarWindProvider.bat

Hope you could help.

Thanks
Marcel

Wed Sep 19, 2018 10:37 am

Hello maeck,
You can try to modify UnInstallStarWindProvider.bat file, remove echo off at the beginning of the file in order to identify the reason.
If that is net stop VssHWProviderStarWind, you can manually stop this process in Task Manager.
Most probably something is using StarWind VSS Provider.