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unable to retrieve partners control interfaces

Posted: Wed Apr 18, 2018 3:23 pm
by chell
Hi

I'm trying to add a third replication partner. I keep getting the error "unable to retrieve partners control interfaces".
The two existing nodes are working correctly.
I have changed the default ports from 3260 to 3262 and 3261 to 3263 to avoid conflicts with other services.

Any ideas?

Much appreciated.

Re: unable to retrieve partners control interfaces

Posted: Wed Apr 18, 2018 4:03 pm
by Boris (staff)
Do you have a network diagram? It will be much appreciated. Looks like the IP addresses you are trying to use for iSCSI connections are not available.

Re: unable to retrieve partners control interfaces

Posted: Wed Apr 18, 2018 4:48 pm
by chell
Here are the current network interfaces.
I can create a new drive and add a replication partner. Its only when I try to add the third replication partner.

Re: unable to retrieve partners control interfaces

Posted: Thu Apr 19, 2018 10:19 am
by Boris (staff)
Can you reproduce this with any node used as the third partner? Is your license a three-node one already?

Re: unable to retrieve partners control interfaces

Posted: Thu Apr 19, 2018 10:53 am
by chell
The error message appears after you press add. You don't get a chance to enter the details of the third server.

Re: unable to retrieve partners control interfaces

Posted: Thu Apr 19, 2018 11:14 am
by Boris (staff)
Do you have the new 3-node license installed? Do you see it in the StarWind Management Console under Configuration => Register?

Re: unable to retrieve partners control interfaces

Posted: Thu Apr 19, 2018 11:26 am
by chell
Yes it is a 3 server license
Is it possible that starwind requires the existing servers to be using the default ports

Re: unable to retrieve partners control interfaces

Posted: Thu Apr 19, 2018 2:16 pm
by Boris (staff)
Please submit a support ticket referencing this thread and addressing me.