Unable to open Starwind Management Console on Either Host

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Christopheric1
Posts: 8
Joined: Mon Dec 22, 2014 6:45 am

Tue Jan 02, 2018 5:06 pm

I am having an issue opening the Starwind Management Console. I used to be able to access it. Now it brings up the splash screen and then doesn't do anything. After looking through the logs in %appdata%\Starwind\5\Console\ConsoleLogs\ I found that I am getting some errors. Here is what it says and what it won't open. Any help would be much appreciated. I am running this on Windows Server 2012 R2.

02-01 08:59:33 INFO : * MANAGEMENT CONSOLE STARTED!*
02-01 08:59:33 INFO : Current version 2.3.1.2479. Stable API version 2.3.1.2227 (Build Feb 4 2016, 19:51:13)
02-01 08:59:33 INFO : ComCtl32.dll version 6.16.9600( Platform ID 2).
02-01 08:59:33 INFO : OS version 6.3.9600(Platform ID 2) .
02-01 08:59:33 INFO : Custom UI library not found!
02-01 08:59:33 INFO : Custom UI library not found!
02-01 08:59:33 INFO : 5nine resource library not found!
02-01 08:59:35 ERROR : LoadPluginFromDllResource FAILED! Reason=Element 'deviceCreation' is unexpected according to content model of parent element 'devices'.
Expecting: device.
, line=38, file=C:\Program Files\StarWind Software\StarWind\console\Plugins\TapeRedirector\
02-01 08:59:35 ERROR : Failed to load TapeRedirector.dll
02-01 08:59:35 INFO : Arcycle command timeout set to '60000' ms
02-01 08:59:35 INFO : 'Aero' style for wizard allowed
02-01 08:59:35 ERROR : code [ 7E ]LoadTraffLibrary FAILED!
02-01 08:59:36 ERROR : LoadFrame failed, error 1401.
02-01 08:59:36 INFO : HINSTANCE=0x10b0000
02-01 08:59:36 INFO : * MANAGEMENT CONSOLE CLOSED!*

Thanks,
Oleg(staff)
Staff
Posts: 568
Joined: Fri Nov 24, 2017 7:52 am

Wed Jan 03, 2018 9:44 am

Hi Christopheric1,
Try to reinstall the StarWind Management Console.
Christopheric1
Posts: 8
Joined: Mon Dec 22, 2014 6:45 am

Wed Jan 03, 2018 2:52 pm

The weirdest thing happened this morning. After days of it not working, I logged into the Server this morning and it was there again. Not quite sure what happened, but I am glad that it is back!

Thanks for the quick response.
Oleg(staff)
Staff
Posts: 568
Joined: Fri Nov 24, 2017 7:52 am

Wed Jan 03, 2018 3:10 pm

Hi Christopheric1,
Glad to hear the issue resolved by itself :)
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