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Heartbeat Network unavailable
Posted: Fri Oct 06, 2017 4:47 pm
by michael.blanchard
3 networks:
10.100.100.x (Infiniband 20gb network)
172.16.9.x (10Gb ethernet)
172.16.9.xx (1Gb ethernet)
Making devices, I select the 10.100x network and/or the 10gb ethernet adapter for the replication network, then the 1gb network for heartbeat. Once I add a partner, I always have an "X" through the heartbeat networks and I never get a successful replication. No other service is using 3260 on either host and the firewalls are off and network location set to domain/private.
Re: Heartbeat Network unavailable
Posted: Fri Oct 06, 2017 5:36 pm
by Ivan (staff)
Hello michael.blanchard,
Thank you for your interest in StarWind solution!
Could you please change the subnet for HB channel (which is 172.16.9.xx) from 9 to any other?
How this networks connected? Directly or via the switch?
I am looking forward to hearing from you.
Re: Heartbeat Network unavailable
Posted: Thu Oct 12, 2017 2:23 pm
by michael.blanchard
Ivan (staff) wrote:Hello michael.blanchard,
Thank you for your interest in StarWind solution!
Could you please change the subnet for HB channel (which is 172.16.9.xx) from 9 to any other?
How this networks connected? Directly or via the switch?
I am looking forward to hearing from you.
Yes, that fixed it changing the subnet, what's weird is the main 10gb network I can't use for replication, but the infiniband and the 1gb works.
Re: Heartbeat Network unavailable
Posted: Thu Oct 12, 2017 6:23 pm
by Ivan (staff)
Hello michael.blanchard,
Thank you for your reply.
Glad to hear that 1 gb is working now for HB.
Is your 10 GB network still not working? Am I correct?
I am looking forward to hearing from you.
Re: Heartbeat Network unavailable
Posted: Sat Oct 14, 2017 5:15 pm
by michael.blanchard
10Gb network is not working still, I get a red X through it when I add the IP. It's also a cluster network so there is an additional IP on one of the nics, so I wonder if that's the problem?
Re: Heartbeat Network unavailable
Posted: Mon Oct 16, 2017 3:03 pm
by Ivan (staff)
Michael,
Please submit a support case (
https://www.starwindsoftware.com/support-form) and indicate the forum topic you come from (and/or your forum nickname). We will discuss all your topics.