Heartbeat Network unavailable

michael.blanchard · Fri Oct 06, 2017 4:47 pm

3 networks:
10.100.100.x (Infiniband 20gb network)
172.16.9.x (10Gb ethernet)
172.16.9.xx (1Gb ethernet)

Making devices, I select the 10.100x network and/or the 10gb ethernet adapter for the replication network, then the 1gb network for heartbeat. Once I add a partner, I always have an "X" through the heartbeat networks and I never get a successful replication. No other service is using 3260 on either host and the firewalls are off and network location set to domain/private.

Fri Oct 06, 2017 5:36 pm

Hello michael.blanchard,
Thank you for your interest in StarWind solution!
Could you please change the subnet for HB channel (which is 172.16.9.xx) from 9 to any other?
How this networks connected? Directly or via the switch?
I am looking forward to hearing from you.

michael.blanchard · Thu Oct 12, 2017 2:23 pm

Ivan (staff) wrote:Hello michael.blanchard,
Thank you for your interest in StarWind solution!
Could you please change the subnet for HB channel (which is 172.16.9.xx) from 9 to any other?
How this networks connected? Directly or via the switch?
I am looking forward to hearing from you.

Yes, that fixed it changing the subnet, what's weird is the main 10gb network I can't use for replication, but the infiniband and the 1gb works.

Thu Oct 12, 2017 6:23 pm

Hello michael.blanchard,
Thank you for your reply.
Glad to hear that 1 gb is working now for HB.
Is your 10 GB network still not working? Am I correct?
I am looking forward to hearing from you.

michael.blanchard · Sat Oct 14, 2017 5:15 pm

10Gb network is not working still, I get a red X through it when I add the IP. It's also a cluster network so there is an additional IP on one of the nics, so I wonder if that's the problem?

Mon Oct 16, 2017 3:03 pm

Michael,

Please submit a support case (https://www.starwindsoftware.com/support-form) and indicate the forum topic you come from (and/or your forum nickname). We will discuss all your topics.