getting Application Crashing Event every other day on SW NFR setup

VladR · Tue Aug 30, 2016 11:40 am

fresh install of StarWind NFR license on windows 2012 R2 Hyper-V server cluster.
at the moment I only have a single node setup as I am waiting for the second server.
keep seeing this error event on cluster event log. Starwind log shows nothing special and SW event log show nothing at all.

is this serious issue?
what does it mean?

thanks

this is info from cluster event log

Code: Select all

Faulting application name: dllhost.exe, version: 6.3.9600.17415, time stamp: 0x54504134
Faulting module name: hardwareprovider.dll, version: 1.0.0.1, time stamp: 0x57471256
Exception code: 0xc0000005
Fault offset: 0x000000000000abc8
Faulting process id: 0xa88
Faulting application start time: 0x01d20263cfe6bd4c
Faulting application path: C:\Windows\system32\dllhost.exe
Faulting module path: C:\Program Files\StarWind Software\StarWind\VSS\hw\hardwareprovider.dll
Report Id: 78f772b8-6e57-11e6-80c1-14187734b164
Faulting package full name: 
Faulting package-relative application ID:

StarWind setup

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StarWind Virtual SAN v8.0.0 (Build 9611, [SwSAN], Win64)                         
Built May 26 2016 18:23:32                                                       
Windows Server 2012 R2 Datacenter (full installation) Edition (v6.3 Build 9600)  
System CPU count: 24                                                             
NUMA system architecture detected (1 group, 2 nodes).

StarWind Log for last night

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8/29 10:54:01.661 8ac Srv: *LICENSE* Revalidation - License OK.
8/29 15:47:52.814 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:47:52.818 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:47:54.820 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:47:56.822 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:47:58.823 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:49:15.744 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:49:16.844 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:49:18.557 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:49:18.846 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 15:49:29.386 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 16:05:49.358 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 16:05:49.362 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 16:05:51.364 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!
8/29 16:05:53.365 11a4 Sw: *** DDDisk_ControlRequest: Unknown control command 'GetDeviceInfoInXML'!

Thu Sep 01, 2016 2:07 pm

Hello VladR,
Could you please collect the logs via CollectLogs.bat from KB article and share them with us? We will investigate them to find the reason of VSS hardware provider failure.
Link to KB article: https://knowledgebase.starwindsoftware. ... ogs-bat-2/
Thank you.