Unable to Uninstall Starwind virtual san free

Software-based VM-centric and flash-friendly VM storage + free version

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Maciver
Posts: 2
Joined: Mon Aug 29, 2016 7:18 pm

Mon Aug 29, 2016 7:39 pm

Got a Win server 2012 R2 as a file server.
I´m trying to uninstall Virtual san free but it just starts and then nothing happends.

Tried the Windows uninstaller. Testad CCleaner. Same result (well both starts the built in uninstaller)

Tried to install the program over the old install, same problem.

vss is stopped.
smi-s agent is stopped

How can i uninstall the program??

The pic is taken about 10 min after i started a uninstall.

Sorry for bad gramma, english is second language.
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Michael (staff)
Staff
Posts: 317
Joined: Thu Jul 21, 2016 10:16 am

Tue Aug 30, 2016 4:15 pm

Hello Maciver,
Try to stop StarWind service before the uninstall process.
If it will not help, please try to run uninstaller with /LOG="logfilename" parameter and share the log file with us.
The command line will look like that: "C:\Program Files\StarWind Software\StarWind\unins000.exe" /LOG="C:\StarWindUninstall.log"
Maciver
Posts: 2
Joined: Mon Aug 29, 2016 7:18 pm

Tue Aug 30, 2016 6:33 pm

Thanks for the command line.

It helped me to find out what was wrong.
Another program used a file that Starwind wanted to uninstall. Stopped the service that used the same file and then i could uninstall Starwind.

Thanks again.
Michael (staff)
Staff
Posts: 317
Joined: Thu Jul 21, 2016 10:16 am

Wed Aug 31, 2016 8:39 am

Maciver,
Thank you for updating us.
jecyled
Posts: 3
Joined: Sun Nov 11, 2018 7:48 pm

Sun Nov 11, 2018 8:25 pm

Maciver wrote:Got a Win server 2012 R2 as a file server.
I´m trying to uninstall Virtual san free but it just starts and then nothing happends.

Tried the Windows uninstaller. [ ... ]. Same result (well both starts the built in uninstaller)

Tried to install the program over the old install, same problem.

vss is stopped.
smi-s agent is stopped

How can i uninstall the program??

The pic is taken about 10 min after i started a uninstall.

Sorry for bad gramma, english is second language.
did you know how to solve this actually?? having same problem right now :(
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anton (staff)
Site Admin
Posts: 4021
Joined: Fri Jun 18, 2004 12:03 am
Location: British Virgin Islands
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Sun Nov 11, 2018 8:32 pm

Same problem - same solution :)
jecyled wrote:
Maciver wrote:Got a Win server 2012 R2 as a file server.
I´m trying to uninstall Virtual san free but it just starts and then nothing happends.

Tried the Windows uninstaller. [ ... ]. Same result (well both starts the built in uninstaller)

Tried to install the program over the old install, same problem.

vss is stopped.
smi-s agent is stopped

How can i uninstall the program??

The pic is taken about 10 min after i started a uninstall.

Sorry for bad gramma, english is second language.
did you know how to solve this actually?? having same problem right now :(
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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