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HA Performance Issue
Posted: Sat Mar 24, 2012 10:47 pm
by seanwales
I'll keep this short. I purchased the Enterprise ISCSI software two years ago through John Lynch (who is no longer with the company). It took 8 months with technical support to get the HA feature working, but still to this day have performance issues. After hours of support & headaches I was promised the next release of the product (6.0) which was supposed to be realesed over a year ago. Now that John is no longer an employee there, that doesn't seem to be the case & I'm left with software that doesn't perform on the level that was promised when I made the inital investment.
Re: Getting left behind
Posted: Sun Mar 25, 2012 9:33 am
by anton (staff)
Nice... I'll check what we have on your case. Will return to you soon. Thank you!
Re: Getting left behind
Posted: Mon Mar 26, 2012 2:16 pm
by Anatoly (staff)
Dear Sean,
Our representative will contact you today as soon as he`ll be able to do it.
Thank you for your patience.
Re: Getting left behind
Posted: Mon Mar 26, 2012 11:01 pm
by seanwales
Thanks for the Reply:
Customer Service was able to go through my old case files & figured out I was missing a patch that would correct the problem. Thank Goodness !
Re: HA Performance Issue
Posted: Wed Mar 28, 2012 9:50 am
by Anatoly (staff)
seanwales wrote:Customer Service was able to go through my old case files & figured out I was missing a patch that would correct the problem. Thank Goodness !
Thanks for the heads up!
We are glad that you found our services really well.