Starwind crash causing blue screens on starport client

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Bill.French
Posts: 12
Joined: Mon Aug 20, 2007 2:59 pm

Tue Sep 11, 2007 2:17 pm

I have three servers running starport 3.5 (0x20070707) connected to a Starwind 3.5 (20070809).

Two of the three servers bluescreened with StarPort.sys, PAGE_FAULT_IN_NONPAGED_AREA.

Upon investigation, the StarWind service had stopped on the fourth server.

This is the first and only time this has happened, but if it happens again I will have to pull all the rocketdivision stuff out of production, so anything you can suggest to get to the root cause would be helpful:
1. The starwind service should not have stopped
2. It certainly should not have bluescreened the clients

Thanks!! --Bill
Val (staff)
Posts: 496
Joined: Tue Jun 29, 2004 8:38 pm

Wed Sep 12, 2007 7:45 am

Hi,

Could you send us more details about configuration of your machines and the recent log files from the StarWindService that stopped.

Please use my email to send the log files.

Thank you.
Best regards,
Valeriy
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anton (staff)
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Wed Sep 12, 2007 8:23 am

...and please try to use MS iSCSI initiator instead of the StarPort for some time. Just to isolate the issue. Thank you!
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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Bill.French
Posts: 12
Joined: Mon Aug 20, 2007 2:59 pm

Wed Sep 12, 2007 11:55 am

Thank you for the replies, the log files have been sent, and the MS iSCSI initiator is a great suggestion for testing. Hopefully we can solve this. Thanks! --Bill
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anton (staff)
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Thu Sep 13, 2007 6:56 am

Got the logs, checking out what's wrong. Thank you!
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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