VSAN Free Update

[JULDSI]

Hi,
I've installed two VSAN Free nodes and one witness.
But when I try to run an update through the web GUI, I get the error: "Update Failed: Bad Gateway."
I don't know what happened or what the problem is.
Can anyone help me?

Best regards,

[dmytro (staff)]

Hello JULDSI,
Thank you for choosing StarWind VSAN Free.

Could you please generate a support bundle and submit it using the following form: https://www.starwindsoftware.com/support-form.
For the subject, please use "VSAN Free Update". We will review it and investigate if there are any issues.

[JULDSI]

Hi,
thanks for your answer.
Done (with another mail because my forum account mail not work.... " maybetoo long "

Best regards,

[yaroslav (staff)]

Hi,

What is the current StarWind VSAN version in use? According to the release notes, the latest one is 19551 https://www.starwindsoftware.com/release-notes-build. If you are running 19551, the update might not work.
Also, can you please see if your network allows downloading the software? Try to wget something (e.g., sudo wget https://ovf.starwind.com/tmplink/starwi ... 551.tar.gz --no-check-certificate) into the VM.

[JULDSI]

Thanks for you reply i use the 1.6.580.7361 version.
And i can download this link : https://ovf.starwind.com/tmplink/starwi ... 551.tar.gz

[yaroslav (staff)]

Thanks for your update.
Please navigate to the logs of /opt/starwind/starwind-virtual-san/drive_c/starwind/logs and open the latest file. The top line should highlight on the VSAN build.
Also, did you try downloading a file from our website in the CVM?

[JULDSI]

The result of /opt/starwind/starwind-virtual-san/drive_c/starwind/logs and open the latest file
StarWind Virtual Storage Appliance v8.0.0 (Build 19551, [SwVSA], Win64)

and i can download from your website (i've updated my reply)

[yaroslav (staff)]

Thanks for your cooperation!
You are running the latest build for now.

[JULDSI]

Ok, thanks

I have another question, when i make apt update and apt upgrade, i have a lot of packets can be updated, can i make this update without any risk ?
Same question i see it can be possible to make a dist upgrade ? it's more risky ???

Updates must only done with web gui ?

Thanks for your "lights" about the process.

Best regards,

[yaroslav (staff)]

You are welcome
Honestly, I won't do that as there's a chance to update to a not stable kernel version. Also, the updates can pile up and fill /, leading to an unbootable VM.

[JULDSI]

I see on the change log there is a new version (22/10/2025), so when check update with gui i also have Bad gateway.
Besides in settings sotware update installed version is empty ? it's normal with the free version ??
Thanks for your answer.
Best regards..

[yaroslav (staff)]

Hi,

The repo is available and I was able to run the updates recently. I guess there might be some restriction on your network.

[JULDSI]

Thanks for your answer, so it's normal that on the GUI installed version is empty ?

[yaroslav (staff)]

Ifthe issue happens if you have network issues (e.g., dns or gateway), or you have restriction that blocks the 80 and 443 ports for internet access in CVM.

[JULDSI]

So i have an appliance has a witness and update is good (i see installed version and i can check the update)
When i check the starwind_updater.log on the witness i see some good info like ip adress gateway and logs which ask about the update "compare version..."

On a Vsan Node the starwind_updater.log the log loop on :
[OpenSSLHelper]: Start gets IP addresses.
2025-11-05 08:43:45.277 00007 INFO | [OpenSSLHelper]: IP address was found: 169.xxx.xxx.xxx
2025-11-05 08:43:45.277 00007 INFO | [OpenSSLHelper]: IP address was found: 192.xxx.xxx.xxx. (Management)
2025-11-05 08:43:45.277 00007 INFO | [OpenSSLHelper]: IP address was found: 192.xxx.xxx.xxx. (Replication)
2025-11-05 08:43:45.277 00007 INFO | [OpenSSLHelper]: IP address was found: 192.xxx.xxx.xxx. (Data)
2025-11-05 08:43:45.277 00007 INFO | [OpenSSLHelper]: End gets IP addresses.
2025-11-05 08:43:45.277 00007 INFO | [NetworkConfigurationLinux]: Setup VM current IP address is: 169.xxx.xxx.xxx
2025-11-05 08:43:45.277 00007 INFO | [NetworkConfigurationLinux]: Setup VM IP address is from Zero Config (Bonjour) pool. Can't use it.
2025-11-05 08:43:45.277 00007 INFO | [NetworkConfigurationLinux]: Correct Setup VM IP address is not available yet. Waiting for IP (30 seconds)..

So if it use the 169.... and not he management ip....
=> the witness has only one ip.

Thanks for your help.
Best regards,