Free License Error ?!

Software-based VM-centric and flash-friendly VM storage + free version
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Sat Jul 08, 2023 12:41 pm

Hi,

I have NAS & SAN Free version, and it keeps saying license expired (Expired.png)

When I upload the license it shows another error (Upload.png)

When I press cancel, after a few seconds it shows License Status as Free, 1 Node (License.png)

This has started to happen after the May 2022 upgrade.

Is the free license no longer available/applicable ?
Attachments
License.png
License.png (4.17 KiB) Viewed 177118 times
Upload.png
Upload.png (9.82 KiB) Viewed 177118 times
Expired.png
Expired.png (7.03 KiB) Viewed 177118 times
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yaroslav (staff)
Staff
Posts: 4309
Joined: Mon Nov 18, 2019 11:11 am

Sat Jul 08, 2023 2:10 pm

Can you please also attach the license key?
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Sat Jul 08, 2023 2:32 pm

Hi,

I have attached the license key, the forum wouldn't allow to attach .swk file so the file extension is changed from .swk to.zip please change extension back to .swk (its not a zip file)

Thank You
Attachments
StarWind_SAN&NAS_Free.zip
(1.49 KiB) Downloaded 12265 times
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Sun Jul 09, 2023 7:28 am

Hi,

Noticed just now, the latest version StarWind Virtual SAN (vSAN) V8 R15 has a release date of 24 May 2022 (which is why I have mentioned May 2022 in my original post), I'm understanding this a typographical error as the previous version StarWind Virtual SAN (vSAN) V8 R14 is 22 December 2022.

Thank You
Attachments
May2022.PNG
May2022.PNG (21.69 KiB) Viewed 177059 times
Dec2022.PNG
Dec2022.PNG (10.51 KiB) Viewed 177059 times
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Mon Jul 10, 2023 6:20 am

Hi,

Just adding that the issue happens after every reboot, if it helps.

Thank You
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Mon Jul 10, 2023 12:10 pm

Hi @yaroslav,

Any update on this ?

Thank You
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yaroslav (staff)
Staff
Posts: 4309
Joined: Mon Nov 18, 2019 11:11 am

Mon Jul 10, 2023 2:11 pm

Can you please generate the support bundle as described here https://www.starwindsoftware.com/resour ... 886feca558?
Thanks!
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Mon Jul 10, 2023 2:14 pm

yaroslav (staff) wrote:Can you please generate the support bundle as described here https://www.starwindsoftware.com/resour ... 886feca558?
Thanks!
Hi Yaroslav,

Please allow me some time and I will share it, I'm not by my system at the moment.

Thank You
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yaroslav (staff)
Staff
Posts: 4309
Joined: Mon Nov 18, 2019 11:11 am

Mon Jul 10, 2023 3:29 pm

Hi,

Please take your time.
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Mon Jul 10, 2023 4:44 pm

Hi Yaroslav,

Please download the logs from https://we.tl/t-O1EazhjYAa, logs size is 3MB, upload limit on this forum is 256KB.

Also note currently its not showing any license error, which is strange because it had been showing for last 2 or so days, after reboot.

Seems like an intermittent issue.

Thank You
Attachments
Storage.png
Storage.png (4.51 KiB) Viewed 177008 times
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Thu Jul 13, 2023 9:42 pm

Hi,

Any chance there's a link to download Dec 2022 version..?
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yaroslav (staff)
Staff
Posts: 4309
Joined: Mon Nov 18, 2019 11:11 am

Fri Jul 14, 2023 6:11 am

Please reach out to support@starwind.com
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tryllz
Posts: 51
Joined: Sat Jul 10, 2021 9:12 am

Fri Jul 14, 2023 7:15 am

Thanks You Yaroslav,

I have reached out to them..
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anton (staff)
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Location: British Virgin Islands
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Tue Feb 27, 2024 1:22 pm

OK, suppose guys claim the issue is resolved. Closing...
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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anton (staff)
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Posts: 4021
Joined: Fri Jun 18, 2004 12:03 am
Location: British Virgin Islands
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Tue Feb 27, 2024 2:39 pm

== thread closed ==
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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