Connectivity problem, please help, very weird

Initiator (iSCSI, FCoE, AoE, iSER and NVMe over Fabrics), iSCSI accelerator and RAM disk

Moderators: anton (staff), art (staff), Max (staff), Anatoly (staff)

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yzhangonline
Posts: 6
Joined: Wed Mar 05, 2008 5:52 am

Wed Mar 05, 2008 6:25 am

I used starport 3.5.4 free edition to add remote iscsi device, but got the following error message:
"Failed to connect to remote server. Server maybe refusing network connections. You may need to check firewall setting"

There is firewall installed on the server. port 3260 is allowed inbound. Even disable firewall entirely. The error is still there.
There is firewall installed on the client. starport.exe is allowed for any outbound. Even disable firewall entirely. The error is still there.

I found that using Microsoft iSCSI initiator 1.06, I can logon to the target. However, Microsoft iSCSI initiator 2.06 caused the starwind service to go down.

So very weird even till then. If Microsoft iSCSI initiator 1.06 can logon to the target, then it should not be a network connectivity problem. Why can starport not logon to starwind?

I tried further. I installed starport on the server. logon succeeded locally.
I installed starwind on the client. local logon also failed and got the same message. Why? Anyone can help me?

Thank you very much![/img]
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yzhangonline
Posts: 6
Joined: Wed Mar 05, 2008 5:52 am

Wed Mar 05, 2008 8:48 am

To add to the above description:
I tried using starport on the server to connect starwind on the client. Succeeded.

I installed Wireshark on the server to captured port 3260 traffic. When using starport on the client to connect the server, no traffic captured. When using MS initiator 1.06 to connect the server, succeeded and traffic captured.

So starport gives error message without even trying to connect?
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aaron (staff)
Posts: 70
Joined: Fri Jan 11, 2008 6:13 am
Location: BVI

Wed Mar 05, 2008 11:55 am

If you have firewall program blocking the port for the particular application there will be NO traffic on the port. Double-check your firewall settings, 99% it's the case.
Regards,
Aaron Korfer

Sales & Support
Rocket Division Software
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yzhangonline
Posts: 6
Joined: Wed Mar 05, 2008 5:52 am

Wed Mar 05, 2008 12:52 pm

Thank you for your reply.

Firewall problem. That was my first thought. However, please note that when I turn off firewalls completely at the client side and at the server side. The result is the same. Please also note that Microsoft Initiator can logon to starwind at the server.

So, as I said, it's so weird. Is there any other possibilities?
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aaron (staff)
Posts: 70
Joined: Fri Jan 11, 2008 6:13 am
Location: BVI

Wed Mar 05, 2008 9:47 pm

Try sending StarPort log. And whole list of the installed software.
Regards,
Aaron Korfer

Sales & Support
Rocket Division Software
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yzhangonline
Posts: 6
Joined: Wed Mar 05, 2008 5:52 am

Thu Mar 06, 2008 5:04 am

The starport log contains only the following 3 lines:
3/4 21:53:15 a3c ntsrv: StarPort Service v3.5 (Build 20080111, WinXP x86)
3/4 21:53:15 a3c Srv: No bound volumes found.
3/4 21:53:15 a3c Srv: Service started.

Installed Softwares:
2007 Office System Compatibility Package
3D-FTP 7.01
Adobe Flash Player 9 ActiveX/plugin
Adobe Reader 7.0
Avanquest Update
Blue Soleil
Clear-LiveClient 1.0
FileZilla Client 3.0.7
FlashGet
foorbar 2000
Lotus Notes
Lotus Smartsuite
Microsoft iSCSI Initiator 1.06
Microsoft Office Professional 2003
Microsoft Visio Professional 2003
Microsoft Project 2000
Mozilla Firefox
Nero 7
PPLive
PRTG
Skype
Starport
Starwind
Symantec Client Security(which I disabled when trying)
VMWare Workstation
VNC 4.0
Wireshark
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Val (staff)
Posts: 496
Joined: Tue Jun 29, 2004 8:38 pm

Thu Mar 06, 2008 9:12 pm

Hi,
Do you use a host name or an IP address to connect to the target?

Do you use the recent StarWind 3.5.3 ?
Could you send us the log files for StarWind?
Best regards,
Valeriy
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yzhangonline
Posts: 6
Joined: Wed Mar 05, 2008 5:52 am

Sat Mar 08, 2008 4:10 pm

This is not a name resolution problem. I used IP address to connect to the target.

The folowing is the starwind log:
3/9 0:33:53.874 6e8 Srv: StarWind iSCSI Target v3.5.3 (Build 20080229, Win32)
3/9 0:33:53.874 6e8 Srv: Built Feb 29 2008 12:20:05
3/9 0:33:53.874 6e8 Srv: System CPU count: 1
3/9 0:33:53.874 6e8 Srv: Licensed to: 'Unknown', 'Unknown', (#1978, 1, 0).
3/9 0:33:56.874 6e8 Srv: Max number of client hosts: 1.
3/9 0:33:56.890 6e8 Srv: Config file: 'StarWind.cfg'
3/9 0:33:57.265 6e8 conf: 'LogLevel' = '1'
3/9 0:33:57.265 6e8 conf: 'LogMask' = '0x8fffffff'
3/9 0:33:57.265 6e8 conf: 'Port' = '3260'
3/9 0:33:57.265 6e8 conf: 'Interface' = '0.0.0.0'
3/9 0:33:57.265 6e8 conf: 'Login' = 'test'
3/9 0:33:57.265 6e8 conf: 'Password' = '##CY9rzUYh03PK3k6DJie09g=='
3/9 0:33:57.265 6e8 conf: 'MinBufferSize' = '65536'
3/9 0:33:57.265 6e8 conf: 'AlignmentMask' = '0x0000'
3/9 0:33:57.265 6e8 conf: 'MaxPendingRequests' = '64'
3/9 0:33:57.265 6e8 conf: 'iScsiPingPeriod' = '0'
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"RamDisk.dll" -symlink:"RamDrive" -type:"RAM disk"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"ImageFile.dll" -symlink:"ImageFile" -type:"Image file" -imagedir:"*|cmdfv|My Computer|img" -volumes:"no"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"VirtualDvd.dll" -symlink:"VirtualDvd" -type:"Virtual DVD" -imagedir:"*|mv|My Computer|mds,iso"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"IBVolume.dll" -symlink:"IBV" -type:"IBV" -imagedir:"*|cdmfv|My Computer|ibv" -imagedir:"*|dmfv|Snapshots|ibvss" -imagedir:"*|v|Image Files|img,dat"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"Mirror.dll" -symlink:"Mirror" -type:"Mirror" -imagedir:"*|cdmfv|Mirror Volumes|mir" -imagedir:"*|v|Image Files|img,dat"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"DiskBridge.dll" -symlink:"DiskBridge" -type:"DiskBridge"
3/9 0:33:57.265 6e8 conf: read command: add "RamDrive0" -size:"16" -format:"no" -useawe:"no" -clustered:"no"
3/9 0:33:57.265 6e8 conf: Variable 'LogLevel' is set to '1'.
3/9 0:33:57.265 6e8 conf: Variable 'LogMask' is set to '0x8fffffff'.
3/9 0:33:57.265 6e8 conf: Variable 'Port' is set to '3260'.
3/9 0:33:57.265 6e8 conf: Variable 'Interface' is set to '0.0.0.0'.
3/9 0:33:57.265 6e8 conf: Variable 'Login' is set to 'test'.
3/9 0:33:57.265 6e8 conf: Variable 'Password' is set to '##CY9rzUYh03PK3k6DJie09g=='.
3/9 0:33:57.265 6e8 conf: Variable 'MinBufferSize' is set to '65536'.
3/9 0:33:57.265 6e8 conf: Variable 'AlignmentMask' is set to '0x0000'.
3/9 0:33:57.265 6e8 conf: Variable 'MaxPendingRequests' is set to '64'.
3/9 0:33:57.265 6e8 conf: Variable 'iScsiPingPeriod' is set to '0'.
3/9 0:33:57.280 6e8 conf: 'RamDisk.dll' loaded successfully.
3/9 0:33:57.312 6e8 IMG: SscPort_Init: Parse ImageDir: '*|cmdfv|My Computer|img'
3/9 0:33:57.312 6e8 IMG: *SscPort_Init:
Dirname: '*'
Rights: 0x1f
Alias: 'My Computer'
Extensions: 'img'
3/9 0:33:57.312 6e8 IMG: SscPort_Init: Comment : ''
3/9 0:33:57.312 6e8 IMG: SscPort_Init: (build 20080229, built Feb 29 2008 12:20:10)
VendorId = ' '
ProductId = ' '
Revision = '0001'
DefImageDir = '*\'
Volumes = 0
ExeDir = 'C:\Program Files\Rocket Division Software\StarWind\'
3/9 0:33:57.312 6e8 conf: 'ImageFile.dll' loaded successfully.
3/9 0:33:57.327 6e8 VDVD: *SscPort_Init:
Dirname: '*'
Rights: 0x18
Alias: 'My Computer'
Extensions: 'mds,iso'
3/9 0:33:57.343 6e8 conf: 'VirtualDvd.dll' loaded successfully.
3/9 0:33:57.343 6e8 IBV: *SscPort_Init:
Dirname: '*'
Rights: 0x1f
Alias: 'My Computer'
Extensions: 'ibv'
3/9 0:33:57.343 6e8 IBV: *SscPort_Init:
Dirname: '*'
Rights: 0x1e
Alias: 'Snapshots'
Extensions: 'ibvss'
3/9 0:33:57.343 6e8 IBV: *SscPort_Init:
Dirname: '*'
Rights: 0x8
Alias: 'Image Files'
Extensions: 'img,dat'
3/9 0:33:57.343 6e8 IBV: SscPort_Init: (build 20080229, built Feb 29 2008 12:20:19)
VendorId = ' '
ProductId = ' '
Revision = '0001'
ImageDir = '*\'
ExeDir = 'C:\Program Files\Rocket Division Software\StarWind\'
3/9 0:33:57.343 6e8 conf: 'IBVolume.dll' loaded successfully.
3/9 0:33:57.374 6e8 MIR: *SscPort_Init:
Dirname: '*'
Rights: 0x1f
Alias: 'Mirror Volumes'
Extensions: 'mir'
3/9 0:33:57.390 6e8 MIR: *SscPort_Init:
Dirname: '*'
Rights: 0x8
Alias: 'Image Files'
Extensions: 'img,dat'
3/9 0:33:57.390 6e8 conf: 'Mirror.dll' loaded successfully.
3/9 0:33:57.437 6e8 DSKBR: SscPort_Init: (built Feb 29 2008 12:20:29)
VendorId = ' '
ProductId = ' '
Revision = '0001'
ExeDir = 'C:\Program Files\Rocket Division Software\StarWind\'
3/9 0:33:57.437 6e8 conf: 'DiskBridge.dll' loaded successfully.
3/9 0:33:57.437 6e8 S: Assigned target name: 'iqn.2003-06.com.rocketdivision.starwind.testserver.ramdrive0', SymId: 'RamDrive0'.
3/9 0:33:57.437 6e8 Tgt: : parameter 'size', value '16'.
3/9 0:33:57.437 6e8 Tgt: : parameter 'format', value 'no'.
3/9 0:33:57.437 6e8 S: iqn.2003-06.com.rocketdivision.starwind.testserver.ramdrive0: 1 session(s) allowed.
3/9 0:33:57.437 6e8 conf: Target [0x000A78B8] has been created. Device 'RamDrive0' is accesible as target 'iqn.2003-06.com.rocketdivision.starwind.testserver.ramdrive0'.
3/9 0:33:57.437 6e8 Srv: Refreshing device list (plugins)...
3/9 0:33:57.499 6e8 Srv: Waiting for iSCSI connections at 0.0.0.0:3260 ...
3/9 0:33:57.499 54c conf: Waiting for Control connections at 0.0.0.0:3261 ...

After I tried using starport to connect and got that error message, I found nothing is added to the log.

However, if I use Microsoft Initiator to connect and succeed, the following lines are added to the log:
3/9 0:33:53.874 6e8 Srv: StarWind iSCSI Target v3.5.3 (Build 20080229, Win32)
3/9 0:33:53.874 6e8 Srv: Built Feb 29 2008 12:20:05
3/9 0:33:53.874 6e8 Srv: System CPU count: 1
3/9 0:33:53.874 6e8 Srv: Licensed to: 'Unknown', 'Unknown', (#1978, 1, 0).
3/9 0:33:56.874 6e8 Srv: Max number of client hosts: 1.
3/9 0:33:56.890 6e8 Srv: Config file: 'StarWind.cfg'
3/9 0:33:57.265 6e8 conf: 'LogLevel' = '1'
3/9 0:33:57.265 6e8 conf: 'LogMask' = '0x8fffffff'
3/9 0:33:57.265 6e8 conf: 'Port' = '3260'
3/9 0:33:57.265 6e8 conf: 'Interface' = '0.0.0.0'
3/9 0:33:57.265 6e8 conf: 'Login' = 'test'
3/9 0:33:57.265 6e8 conf: 'Password' = '##CY9rzUYh03PK3k6DJie09g=='
3/9 0:33:57.265 6e8 conf: 'MinBufferSize' = '65536'
3/9 0:33:57.265 6e8 conf: 'AlignmentMask' = '0x0000'
3/9 0:33:57.265 6e8 conf: 'MaxPendingRequests' = '64'
3/9 0:33:57.265 6e8 conf: 'iScsiPingPeriod' = '0'
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"RamDisk.dll" -symlink:"RamDrive" -type:"RAM disk"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"ImageFile.dll" -symlink:"ImageFile" -type:"Image file" -imagedir:"*|cmdfv|My Computer|img" -volumes:"no"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"VirtualDvd.dll" -symlink:"VirtualDvd" -type:"Virtual DVD" -imagedir:"*|mv|My Computer|mds,iso"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"IBVolume.dll" -symlink:"IBV" -type:"IBV" -imagedir:"*|cdmfv|My Computer|ibv" -imagedir:"*|dmfv|Snapshots|ibvss" -imagedir:"*|v|Image Files|img,dat"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"Mirror.dll" -symlink:"Mirror" -type:"Mirror" -imagedir:"*|cdmfv|Mirror Volumes|mir" -imagedir:"*|v|Image Files|img,dat"
3/9 0:33:57.265 6e8 conf: read command: addplugin -module:"DiskBridge.dll" -symlink:"DiskBridge" -type:"DiskBridge"
3/9 0:33:57.265 6e8 conf: read command: add "RamDrive0" -size:"16" -format:"no" -useawe:"no" -clustered:"no"
3/9 0:33:57.265 6e8 conf: Variable 'LogLevel' is set to '1'.
3/9 0:33:57.265 6e8 conf: Variable 'LogMask' is set to '0x8fffffff'.
3/9 0:33:57.265 6e8 conf: Variable 'Port' is set to '3260'.
3/9 0:33:57.265 6e8 conf: Variable 'Interface' is set to '0.0.0.0'.
3/9 0:33:57.265 6e8 conf: Variable 'Login' is set to 'test'.
3/9 0:33:57.265 6e8 conf: Variable 'Password' is set to '##CY9rzUYh03PK3k6DJie09g=='.
3/9 0:33:57.265 6e8 conf: Variable 'MinBufferSize' is set to '65536'.
3/9 0:33:57.265 6e8 conf: Variable 'AlignmentMask' is set to '0x0000'.
3/9 0:33:57.265 6e8 conf: Variable 'MaxPendingRequests' is set to '64'.
3/9 0:33:57.265 6e8 conf: Variable 'iScsiPingPeriod' is set to '0'.
3/9 0:33:57.280 6e8 conf: 'RamDisk.dll' loaded successfully.
3/9 0:33:57.312 6e8 IMG: SscPort_Init: Parse ImageDir: '*|cmdfv|My Computer|img'
3/9 0:33:57.312 6e8 IMG: *SscPort_Init:
Dirname: '*'
Rights: 0x1f
Alias: 'My Computer'
Extensions: 'img'
3/9 0:33:57.312 6e8 IMG: SscPort_Init: Comment : ''
3/9 0:33:57.312 6e8 IMG: SscPort_Init: (build 20080229, built Feb 29 2008 12:20:10)
VendorId = ' '
ProductId = ' '
Revision = '0001'
DefImageDir = '*\'
Volumes = 0
ExeDir = 'C:\Program Files\Rocket Division Software\StarWind\'
3/9 0:33:57.312 6e8 conf: 'ImageFile.dll' loaded successfully.
3/9 0:33:57.327 6e8 VDVD: *SscPort_Init:
Dirname: '*'
Rights: 0x18
Alias: 'My Computer'
Extensions: 'mds,iso'
3/9 0:33:57.343 6e8 conf: 'VirtualDvd.dll' loaded successfully.
3/9 0:33:57.343 6e8 IBV: *SscPort_Init:
Dirname: '*'
Rights: 0x1f
Alias: 'My Computer'
Extensions: 'ibv'
3/9 0:33:57.343 6e8 IBV: *SscPort_Init:
Dirname: '*'
Rights: 0x1e
Alias: 'Snapshots'
Extensions: 'ibvss'
3/9 0:33:57.343 6e8 IBV: *SscPort_Init:
Dirname: '*'
Rights: 0x8
Alias: 'Image Files'
Extensions: 'img,dat'
3/9 0:33:57.343 6e8 IBV: SscPort_Init: (build 20080229, built Feb 29 2008 12:20:19)
VendorId = ' '
ProductId = ' '
Revision = '0001'
ImageDir = '*\'
ExeDir = 'C:\Program Files\Rocket Division Software\StarWind\'
3/9 0:33:57.343 6e8 conf: 'IBVolume.dll' loaded successfully.
3/9 0:33:57.374 6e8 MIR: *SscPort_Init:
Dirname: '*'
Rights: 0x1f
Alias: 'Mirror Volumes'
Extensions: 'mir'
3/9 0:33:57.390 6e8 MIR: *SscPort_Init:
Dirname: '*'
Rights: 0x8
Alias: 'Image Files'
Extensions: 'img,dat'
3/9 0:33:57.390 6e8 conf: 'Mirror.dll' loaded successfully.
3/9 0:33:57.437 6e8 DSKBR: SscPort_Init: (built Feb 29 2008 12:20:29)
VendorId = ' '
ProductId = ' '
Revision = '0001'
ExeDir = 'C:\Program Files\Rocket Division Software\StarWind\'
3/9 0:33:57.437 6e8 conf: 'DiskBridge.dll' loaded successfully.
3/9 0:33:57.437 6e8 S: Assigned target name: 'iqn.2003-06.com.rocketdivision.starwind.testserver.ramdrive0', SymId: 'RamDrive0'.
3/9 0:33:57.437 6e8 Tgt: : parameter 'size', value '16'.
3/9 0:33:57.437 6e8 Tgt: : parameter 'format', value 'no'.
3/9 0:33:57.437 6e8 S: iqn.2003-06.com.rocketdivision.starwind.testserver.ramdrive0: 1 session(s) allowed.
3/9 0:33:57.437 6e8 conf: Target [0x000A78B8] has been created. Device 'RamDrive0' is accesible as target 'iqn.2003-06.com.rocketdivision.starwind.testserver.ramdrive0'.
3/9 0:33:57.437 6e8 Srv: Refreshing device list (plugins)...
3/9 0:33:57.499 6e8 Srv: Waiting for iSCSI connections at 0.0.0.0:3260 ...
3/9 0:33:57.499 54c conf: Waiting for Control connections at 0.0.0.0:3261 ...
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yzhangonline
Posts: 6
Joined: Wed Mar 05, 2008 5:52 am

Sun Mar 09, 2008 4:44 pm

ok, now I figure out what's the problem. It's still the Symantec Client Security problem. I uninstalled it and found starport worked. I don't know what's the difference between disable it and uninstall it.
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anton (staff)
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Posts: 4010
Joined: Fri Jun 18, 2004 12:03 am
Location: British Virgin Islands
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Sun Mar 09, 2008 8:59 pm

Thank you very much for the update. Looks like their driver had application policy active (that's why I've asked to remove the firewall software). Thank you once again :)
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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