StarWind iSCSI SAN
StarWind Native SAN for Hyper-V
 

Add Device Wizard finding neither autoloader nor tape drives

Tape drive and auto-loader redirector (iSCSI)

Moderators: art (staff), anton (staff), Anatoly (staff), Max (staff)

Add Device Wizard finding neither autoloader nor tape drives

Postby greggie74 » Wed May 24, 2017 2:18 pm

It worked well on a 2012R2 server for about a year, and then the server got updated with some recent Win Updates and after a reboot I had exclamation marks on the devices. I uninstalled all the recent updates and reinstalled Starwind, but there are now no devices being found. I can see all the devices in the Device Manager. Urgent help required as this is a production server. Thanks in advance.
greggie74
 
Posts: 2
Joined: Wed May 24, 2017 2:09 pm

Re: Add Device Wizard finding neither autoloader nor tape drives

Postby Michael (staff) » Mon May 29, 2017 9:49 am

Hello greggie74,
It was recently found that two Microsoft updates KB4015553 and KB4019215 causing an issue with iSCSI connections. In order to fix the issue, all iSCSI lagacy connections have to be removed and reconnected:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/3d3b6470-5225-4e42-b273-1a6ead390144/kb4015553-and-kb4019215?forum=winserverwsus
Alternatively, you can uninstall mentioned KBs.
In order to investigate the issue you have face, please collect the logs https://knowledgebase.starwindsoftware.com/guidance/how-to-collect-support-investigation-info-bundle-with-collectlogs-bat-2/ and open a support case here: https://www.starwindsoftware.com/support-form
Michael (staff)
Staff
 
Posts: 286
Joined: Thu Jul 21, 2016 10:16 am

Re: Add Device Wizard finding neither autoloader nor tape drives

Postby greggie74 » Wed May 31, 2017 9:29 am

Thanks Michael. My iscsi config on the host is empty and I tried uninstalling ALL the recent updates & restarted the server but to no avail. I've posted a support request as you suggested.
greggie74
 
Posts: 2
Joined: Wed May 24, 2017 2:09 pm

Re: Add Device Wizard finding neither autoloader nor tape drives

Postby Michael (staff) » Wed May 31, 2017 5:58 pm

Hello Greg,
We will investigate the logs and will let you know the result as soon as possible.
Michael (staff)
Staff
 
Posts: 286
Joined: Thu Jul 21, 2016 10:16 am

Re: Add Device Wizard finding neither autoloader nor tape drives

Postby Michael (staff) » Thu Jun 08, 2017 12:07 pm

Updating the community - the issue has been resolved by uninstalling SPTD driver.
Michael (staff)
Staff
 
Posts: 286
Joined: Thu Jul 21, 2016 10:16 am


Return to StarWind Tape Redirector

Who is online

Users browsing this forum: No registered users and 1 guest