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Install Freezes on 2012R2

Posted: Tue Jan 05, 2016 5:42 pm
by ragexpac
Trying to install Tape Redirector v8 and when selecting the license key and clicking next, the intall freezes. Have to go through task manager to kill process.

Re: Install Freezes on 2012R2

Posted: Wed Jan 06, 2016 2:36 pm
by ragexpac
I was able to produce this error.

Error occurred while checking license key file.1073807364

Re: Install Freezes on 2012R2

Posted: Thu Jan 07, 2016 8:56 am
by darklight
Looks like your license file is somehow broken or corrupted. Ensure that you've properly unzipped it (if it was archived) or just request a new one.

Re: Install Freezes on 2012R2

Posted: Tue Jan 12, 2016 5:01 pm
by ragexpac
I have tried a few different license files and get the same result.

Re: Install Freezes on 2012R2

Posted: Wed Jan 13, 2016 8:17 pm
by lxlive
Hello ragexpac,

Have you tried to install Tape redirector on another computer using the same license?
I tried to install StarWind on couple of my servers and everything was installed properly.

Re: Install Freezes on 2012R2

Posted: Wed Jan 20, 2016 1:40 pm
by Vladislav (Staff)
Hello,

Thank you lxlive for your help :)

ragexpac, did you try to install software on another host?