StarWind Software

Hello,
i've a problem with Virtual San 8 and an HP Autoloader 1x8 G2 connected.
The schema is:

- Autoloader attached via SCSI to an hyper-v server 2012 R2 (VMSRV01)
- On VMSRV01 is installed Virtual San 8 and it publish autoloader and tape to a vm with MS DPM 2012 R2
- On DPM i can clean and inventory tape drive but i can't write on tape

The message is: The operation failed because of a protection agent failure. (ID 998 Details: Incorrect function (0x80070001))

Please help us.

Thanks.

Michele

Hi Michele,
Could you please tell me if there is any software using the tape drive on the StarWind server itself?
Also, What is the StarWind build number you're running?

Hi Max,
on Starwind software server there is HP tools for tape drive that see autoloader.
From System Center DPM 2012 R2 server i see autoloader and i can start inventory of tape but i can't start any backup.

The versione of Virtual San 8 is 8.0.7354.

Thanks for your help and sorry for my late response.

Bye.

Start with sending us zipped logs on your attempt for backups that end with nothing. Also make sure you've properly configured buffer size on a client as we cannot do this ourselves.

mik_iwg wrote:Hi Max,
on Starwind software server there is HP tools for tape drive that see autoloader.
From System Center DPM 2012 R2 server i see autoloader and i can start inventory of tape but i can't start any backup.

The versione of Virtual San 8 is 8.0.7354.

Thanks for your help and sorry for my late response.

Bye.

How to set memory buffer size on the client that use virtualized autoloader?
Where is the folder of logs?

Thanks

Is there someone that can help me?

Thanks.

It's these registry entries on the initiator machine
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e97b-e325-11ce-bfc1-08002be10318}\0001\Parameters
MaxTransferLength
MaxBurstLength