Tape Redirector license issue

Tape drive and auto-loader redirector over iSCSI

Moderators: anton (staff), art (staff), Max (staff), Anatoly (staff)

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7digital7
Posts: 5
Joined: Fri Nov 16, 2012 7:22 pm

Wed Jan 23, 2013 3:15 am

Hi there,

I installed Tape Redirector a month or ago and it was working fine with my Hyper-V VM. But we started getting errors that backup were not starting because the tape drive was not available. The Tape Redirector is stating the tape drive is not licensed. I tried to reinstall the license key and it doesnt work. I even requested a new one from your website and still does not work. I attached screen shot of what I have in StarWind. How can I resolve this?
Thanks in advance!
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Max (staff)
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Wed Jan 23, 2013 10:04 am

Hi, could you please provide us with a screenshot of your current license information, as well as a screenshot of the error itself.
PS: If your tape device is only used by the iSCSI client it can be a good idea to switch the tape device to "exclusive" mode.
Max Kolomyeytsev
StarWind Software
7digital7
Posts: 5
Joined: Fri Nov 16, 2012 7:22 pm

Wed Jan 23, 2013 10:13 pm

You have to scroll to right and down on the screenshot I gave you as its pretty big and it will show the HP ultrium in a "Not Licensed" state. Where do I pull up current license info in the software?
7digital7
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Joined: Fri Nov 16, 2012 7:22 pm

Thu Jan 24, 2013 9:16 pm

Hi there! Just checking in on my last reply. Thanks for your help!
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Anatoly (staff)
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Mon Jan 28, 2013 12:12 pm

Actually Max was asking about the license that installs in StarWind software. you can find it by clicking on the host>Configuration tab (its from the right side)>Registration.
Best regards,
Anatoly Vilchinsky
Global Engineering and Support Manager
www.starwind.com
av@starwind.com
7digital7
Posts: 5
Joined: Fri Nov 16, 2012 7:22 pm

Mon Jan 28, 2013 3:04 pm

Thanks! I attached a screenshot of the license registration.
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Max (staff)
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Wed Jan 30, 2013 3:56 pm

Got it.
I would recommend a complete reinstall as last resort then.
We're working on a new build, I'll update the thread when it's on the website.
Max Kolomyeytsev
StarWind Software
claymen
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Joined: Thu Jun 21, 2012 1:56 pm

Tue Apr 02, 2013 6:24 am

Any update on this? I saw v6 in another thread.
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anton (staff)
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Tue Apr 02, 2013 8:03 am

Yes, there's a new build. Please drop a message to support@starwindsoftware.com so guys will issue you with a pre-release one to test under your conditions.
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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