StarWind Software

Hi there,

I installed Tape Redirector a month or ago and it was working fine with my Hyper-V VM. But we started getting errors that backup were not starting because the tape drive was not available. The Tape Redirector is stating the tape drive is not licensed. I tried to reinstall the license key and it doesnt work. I even requested a new one from your website and still does not work. I attached screen shot of what I have in StarWind. How can I resolve this?
Thanks in advance!

Hi, could you please provide us with a screenshot of your current license information, as well as a screenshot of the error itself.
PS: If your tape device is only used by the iSCSI client it can be a good idea to switch the tape device to "exclusive" mode.

You have to scroll to right and down on the screenshot I gave you as its pretty big and it will show the HP ultrium in a "Not Licensed" state. Where do I pull up current license info in the software?

Hi there! Just checking in on my last reply. Thanks for your help!

Actually Max was asking about the license that installs in StarWind software. you can find it by clicking on the host>Configuration tab (its from the right side)>Registration.

Thanks! I attached a screenshot of the license registration.

Got it.
I would recommend a complete reinstall as last resort then.
We're working on a new build, I'll update the thread when it's on the website.

Any update on this? I saw v6 in another thread.

Yes, there's a new build. Please drop a message to support@starwindsoftware.com so guys will issue you with a pre-release one to test under your conditions.