Tape Device stays offline

Wed Jan 09, 2013 12:55 pm

Have you installed your tape drivers on the iSCSI client machine?
Please send us the teamviewer access info at PM or support@ e-mail.

support@heens-it.be · Thu Jan 24, 2013 8:39 am

Big thanks to the support team for helping solve this.
I works almost perfectly now.
The only problems I still have is that after the customer changes the tape from the tape driver the device goes offline (but a Backup Exec services restart solves that) and I just got a call form the customer. apparantly StarWind collected over 490GB in logs... (I already set the logs to overwrite, but how do we change what is logged...?

Thu Jan 24, 2013 9:04 am

Maybe we forgot to set loglevel value back to "1".
Please edit StarWindTapeRedirector.cfg file, set <LogLevel value="1"/> and restart starwind service.

support@heens-it.be · Thu Jan 24, 2013 9:18 am

Hi Bodan, that was it indeed

tnx for the quick response

Mon Jan 28, 2013 12:45 pm

We are glad that it helped.

Please do not hesitate to contact usshould you have any additional questions. It would be our pleasure to further assist you!

support@heens-it.be · Mon Jan 28, 2013 12:56 pm

Hi Anatoly,

the only other question I have at the moment is, why goes the device offline when the customer changes the tape?
I've made a workarround to restart the BU services 5 min prior to the backup job, so it's not that big of an issue now, but I do find it strange

Tue Jan 29, 2013 11:59 am

Do you mean that target goes offline and it is visible in SW console or something else?

support@heens-it.be · Tue Jan 29, 2013 12:12 pm

i goes offline in BAckup exec and after a backup exec device service reboot is back online

Wed Jan 30, 2013 12:17 pm

This happens because the scsiID of the tape drive changes each time the tape is changed.

support@heens-it.be · Wed Jan 30, 2013 12:26 pm

So this is normal behavior? or is there some tweaking we can (must) do?

Wed Jan 30, 2013 12:44 pm

It's normal but it's not convenient to customers so we'll try to figure out how to fix it.

support@heens-it.be wrote:So this is normal behavior? or is there some tweaking we can (must) do?

guideclothing · Mon Apr 01, 2013 2:57 pm

has a fix been released for this? I was posting on your forum last November about it? At the time yup suggested it was. Fault with backup exec. If yes.. can you please send me a link to the latest download with the fix.

Thanks

Jack

Mon Apr 01, 2013 3:44 pm

Actually the problem was caused by device reservation.
Please contact our support guys to check your system. Maybe this is the same problem and it is necessary to break the reservation.

guideclothing · Sun Apr 28, 2013 2:57 pm

hi

sorry for the delays reply. as its a free product can i raise a ticket?

thanks

jack

Sun Apr 28, 2013 6:57 pm

Free products are supported here on forums and via e-mail. Paid ones have also a tracked ticket system, on-line phone, remote sessions, field engineers etc.

guideclothing wrote:hi

sorry for the delays reply. as its a free product can i raise a ticket?

thanks

jack