Tape Device stays offline

Alex-mbs · Wed Aug 14, 2013 9:18 pm

support@heens-it.be wrote:Big thanks to the support team for helping solve this.
I works almost perfectly now.
The only problems I still have is that after the customer changes the tape from the tape driver the device goes offline (but a Backup Exec services restart solves that) and I just got a call form the customer. apparantly StarWind collected over 490GB in logs... (I already set the logs to overwrite, but how do we change what is logged...?

Dear everyone,

Sorry to dig out this post that way, but I'm currently experiencing the same problem with the same infrastructure. Can somebody tell me what needs to be done to sort this out ?

Best Regards,

Alexandre

Wed Aug 14, 2013 10:43 pm

Drop a message to support@starwindsoftware.com with your zipped logs and they (support) will figure out will your issue be fixed with a newer version or not.
They will provide you with both a key and a download URL. We're busy with V8 beta so did not re-package updated Tape Redirector (will follow).

Alex-mbs · Mon Aug 19, 2013 9:58 am

Mail sent.

Thank you !

Mon Aug 19, 2013 12:56 pm

Jsut want to confirm that we`ve recieved the logs and we will get back to you ASAP.

Alex-mbs · Tue Aug 20, 2013 7:53 am

Yes, I put both StarWind and BackupExec logs in my mail. Feel free to contact me if you need anything else.

But to help you, it's exactly the same behaviour as support@heens-it.be.

Thank you

Alex-mbs · Wed Aug 21, 2013 4:02 pm

I still have the same problem here, despite the solutions offered by the tech support.

Does anyone out there have some information that could help me ?

Thu Aug 22, 2013 8:47 am

Sorry to hear that,

Would you be so kind to push the new logs to the support@ email (please don`t forget to put the link to this topic in yout email).

Thanks

nuno.s.jesus · Tue Oct 01, 2013 1:52 pm

Hi, you all i have the same problem, when tape is inserted and i run a inventory the tape device becomes offline, if i restart backup exec services she turns online and can see the tape inside.

What was the resolution for this problem?

Many tanks

Tue Oct 01, 2013 2:38 pm

Update to the most recent build. We'll include updated version with upcoming V8. No more stand-alone Tape Redirector that would be part of the core product.

nuno.s.jesus wrote:Hi, you all i have the same problem, when tape is inserted and i run a inventory the tape device becomes offline, if i restart backup exec services she turns online and can see the tape inside.

What was the resolution for this problem?

Many tanks

nuno.s.jesus · Tue Oct 01, 2013 2:53 pm

Hi, my version is 5.8, there is a new version? or now the product isn't free anymore?

Tue Oct 01, 2013 3:20 pm

There is the free version and free license key for it. You can download both from your customers page that you can find on our website or using the link below:
http://www.starwindsoftware.com/customer-page

nuno.s.jesus · Tue Oct 01, 2013 3:28 pm

Sorry but i could not understand, is my version the last or not of tape Redirector? or tape Redirector the new version you are talking is now part of a new software ?

Sorry but i couldn't understand your answer, what i have to do or download now?

many thanks

Wed Oct 02, 2013 8:53 am

I will PM you the download links right now.

czuk · Thu Oct 17, 2013 10:29 am

Hi Anatoly, Anton,

I'm seeing the exact same problem with the tape device in BE2012 on guest VM going offline after the tape is changed. Do you still want me to send logfiles to support@ or can you just PM me with the download links? I'm currently using the latest 5.8 available on your website.

Thanks

Thu Oct 17, 2013 11:45 pm

No, just frop the email to support@starwindsoftwre.com and we will give you the build with fix. Please include reference to this topic in your email.