Add Device Wizard finding neither autoloader nor tape drives

[greggie74]

It worked well on a 2012R2 server for about a year, and then the server got updated with some recent Win Updates and after a reboot I had exclamation marks on the devices. I uninstalled all the recent updates and reinstalled Starwind, but there are now no devices being found. I can see all the devices in the Device Manager. Urgent help required as this is a production server. Thanks in advance.

[Michael (staff)]

Hello greggie74,
It was recently found that two Microsoft updates KB4015553 and KB4019215 causing an issue with iSCSI connections. In order to fix the issue, all iSCSI lagacy connections have to be removed and reconnected:
https://social.technet.microsoft.com/Fo ... serverwsus
Alternatively, you can uninstall mentioned KBs.
In order to investigate the issue you have face, please collect the logs https://knowledgebase.starwindsoftware. ... ogs-bat-2/ and open a support case here: https://www.starwindsoftware.com/support-form

[greggie74]

Thanks Michael. My iscsi config on the host is empty and I tried uninstalling ALL the recent updates & restarted the server but to no avail. I've posted a support request as you suggested.

[Michael (staff)]

Hello Greg,
We will investigate the logs and will let you know the result as soon as possible.

[Michael (staff)]

Updating the community - the issue has been resolved by uninstalling SPTD driver.