Problem with Virtual San 8 and HP Autoloader

Tape drive and auto-loader redirector over iSCSI

Moderators: anton (staff), art (staff), Max (staff), Anatoly (staff)

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mik_iwg
Posts: 8
Joined: Mon Jan 28, 2013 11:46 am

Wed Feb 25, 2015 4:13 pm

Hello,
i've a problem with Virtual San 8 and an HP Autoloader 1x8 G2 connected.
The schema is:

- Autoloader attached via SCSI to an hyper-v server 2012 R2 (VMSRV01)
- On VMSRV01 is installed Virtual San 8 and it publish autoloader and tape to a vm with MS DPM 2012 R2
- On DPM i can clean and inventory tape drive but i can't write on tape

The message is: The operation failed because of a protection agent failure. (ID 998 Details: Incorrect function (0x80070001))

Please help us.

Thanks.

Michele
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Max (staff)
Staff
Posts: 533
Joined: Tue Apr 20, 2010 9:03 am

Thu Feb 26, 2015 11:42 pm

Hi Michele,
Could you please tell me if there is any software using the tape drive on the StarWind server itself?
Also, What is the StarWind build number you're running?
Max Kolomyeytsev
StarWind Software
mik_iwg
Posts: 8
Joined: Mon Jan 28, 2013 11:46 am

Tue Apr 14, 2015 9:03 am

Hi Max,
on Starwind software server there is HP tools for tape drive that see autoloader.
From System Center DPM 2012 R2 server i see autoloader and i can start inventory of tape but i can't start any backup.

The versione of Virtual San 8 is 8.0.7354.

Thanks for your help and sorry for my late response.

Bye.
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anton (staff)
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Tue Apr 14, 2015 11:53 am

Start with sending us zipped logs on your attempt for backups that end with nothing. Also make sure you've properly configured buffer size on a client as we cannot do this ourselves.
mik_iwg wrote:Hi Max,
on Starwind software server there is HP tools for tape drive that see autoloader.
From System Center DPM 2012 R2 server i see autoloader and i can start inventory of tape but i can't start any backup.

The versione of Virtual San 8 is 8.0.7354.

Thanks for your help and sorry for my late response.

Bye.
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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mik_iwg
Posts: 8
Joined: Mon Jan 28, 2013 11:46 am

Tue Apr 14, 2015 3:05 pm

How to set memory buffer size on the client that use virtualized autoloader?
Where is the folder of logs?

Thanks
mik_iwg
Posts: 8
Joined: Mon Jan 28, 2013 11:46 am

Tue Apr 21, 2015 8:02 am

Is there someone that can help me?

Thanks.
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Max (staff)
Staff
Posts: 533
Joined: Tue Apr 20, 2010 9:03 am

Wed Apr 22, 2015 3:02 pm

It's these registry entries on the initiator machine
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e97b-e325-11ce-bfc1-08002be10318}\0001\Parameters
MaxTransferLength
MaxBurstLength
Max Kolomyeytsev
StarWind Software
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