StarWind Software

Hello,

I just upgraded one of my SANs to the 5.9 beta (free edition). I originally had a deduplication lun and a standard lun attached to my home ESXi cluster using the most recent version of 5.8. After I upgraded the SAN (which of course involved a restart of Starwind), the standard lun became available after a short period of time in vCenter. However, the dedupe lun didn't come back online, and the VMs I had within it were not available to start. I tried rebooting vCenter to see if something was "stuck" - but that didn't help either. I'm able to see the device on each individual host, but not the datastore. If I select a host individually, I'm able to add the datastore back, either by "Keeping the existing signature" (which is basically a force mount), or by "Assigning a new Signature".

Should this have happened? I've had to reboot Starwind in the past and don't remember any issues like this? It also seems peculiar that it only affected the dedupe lun.

Thanks!
Chris

Hi Chris,

This is wrong behavior. We'll check what's wrong and fix it ASAP.
Thanks for letting us know about the problem!

We have found what's wrong. It is related to device serial id generation.
The problem will be fixed by the 5.9 release.

I've installed the beta version to try, is there a way to enable the deduplication feature? Everything else seems to be licensed with the beta key except this.

Thanks!

Mathieu

Did you re-request new key or are you using old one from 5.8 eval? Do you see dedupe target as a listed option or is it grayed out?

misabel wrote:I've installed the beta version to try, is there a way to enable the deduplication feature? Everything else seems to be licensed with the beta key except this.

Thanks!

Mathieu

There was a link in the 5.9 email to download the license key, that's the key file I used when activating. When I go to create a new device, Deduplicated disk device has a padlock next to it. At the bottom of the screen it says Items marked as (padlock icon) are not licensed.

Strange... We'll check keygen tool and I've dropped an e-mail to your account so you should receive new key ASAP. Sorry and thanks!

misabel wrote:There was a link in the 5.9 email to download the license key, that's the key file I used when activating. When I go to create a new device, Deduplicated disk device has a padlock next to it. At the bottom of the screen it says Items marked as (padlock icon) are not licensed. Please contact support http://<support url>

Mathieu,
Beta license key has been updated, link is the same.
Thank you for the message and sorry for the mess-up!