Error converting Hyper-V to Vmware

[loubier_a]

Hi,

We have a problem when we try to convert a Vm from Hyper-V to Vmware : Starwind converter see empty disk.

We have a cluster hyper-v with 4 nodes which access to the storage on a Hyper-V cluster S2D trough SOFS Protocol (SMB3).

It's seems the tool can't access or see the sofs's shares :

Caption = "Get Virtual Disk Information";
Child = NULL;
CommunicationStatus = NULL;
DeleteOnCompletion = FALSE;
Description = "Getting Virtual Disk Information";
DetailedStatus = NULL;
ElapsedTime = "00000000000000.024648:000";
ElementName = "Get Virtual Disk Information";
ErrorCode = 32769;
ErrorDescription = "Failed to get the disk information.\n\n'': account does not have permission required to open attachment '\\\\clust-sofs\\sofs-ssd03\\VM\\SRW-VEEAMONE\\SRW-VEEAMONE.vhdx'. Error: 'General access denied error' (0x80070005). (Virtual machine ID )";
ErrorSummaryDescription = "Failed to get the disk information.\n\n Account does not have permission to open attachment.";

With the used account on the hyper-v host we can open the share.

Thanks in advance.

Best Regards

[yaroslav (staff)]

Please try running conversion as administrator.

[loubier_a]

Hi even with the admin domain account i have the same problem.

Maybe the kerberos token is not transmitted to the S2D Cluster storage.

Best regards

[yaroslav (staff)]

It can be because we normally get those events when a user does not have the necessary privileges.
Are you using the latest V2V converter available, by the way?

[loubier_a]

Yes i use the latest version 9.0.1.243

when i connect to the S2D cluster storage i see the SOFS's Shares but not with the compute cluster that accesses to the storage trough SMB3 and with kerberos authentication

Thanks

best regards

[yaroslav (staff)]

Can you please move the disk to the local storage?

[loubier_a]

Sorry but we don't have enough free storage in local.

[yaroslav (staff)]

Hi, can I have a look at the logs, please?
Will escalate this question to the R&D team.