I still have the same problem here, despite the solutions offered by the tech support.

Does anyone out there have some information that could help me ?

Yes, I put both StarWind and BackupExec logs in my mail. Feel free to contact me if you need anything else.

But to help you, it's exactly the same behaviour as support@heens-it.be.

Thank you

Mail sent.

Thank you !

Big thanks to the support team for helping solve this. I works almost perfectly now. The only problems I still have is that after the customer changes the tape from the tape driver the device goes offline (but a Backup Exec services restart solves that) and I just got a call form the customer. appa...