So this is normal behavior? or is there some tweaking we can (must) do?

i goes offline in BAckup exec and after a backup exec device service reboot is back online

Hi Anatoly,

the only other question I have at the moment is, why goes the device offline when the customer changes the tape?
I've made a workarround to restart the BU services 5 min prior to the backup job, so it's not that big of an issue now, but I do find it strange

Hi Bodan, that was it indeed
tnx for the quick response

Big thanks to the support team for helping solve this. I works almost perfectly now. The only problems I still have is that after the customer changes the tape from the tape driver the device goes offline (but a Backup Exec services restart solves that) and I just got a call form the customer. appar...

I could provide you with teamvieweraccess to the physical machine and if you wish we can look into this together.

Hi Anton,

first of all best wishes for 2013.

Did you happen to have received an answer from the responsible engineers?

This is the log from the hyper-v server (win2012)
there is only the hyper-v role installed, no other software

Hi Anton, I cant yet install backup exec 2012 on a 2012 server, so I created a totally new server Win2008R2 with all the latest updates and installed Backup Exec 2012 onto it... I attached the tape via iSCSI and let Backup Exec install the drivers. Still the same problem. the device is always offlin...

not yet.
we will uninstalle the taperedictorsoftware and install the backup exec on the hyper-V and do the backups there.
this is taking to long and I know the backup exec support and that even takes longer

Hi, I doubt that is the problem
We P2V'd our SBS and it was working perfectly before...
the only thing that changed was SBS => VM and tape via tape redirector...

Yep that's the first thing we tried.
and yes it goes online until the next job launches or we do a service reboot.
So it LOOKS online but actually isn't...

Hi, we are running Windows 2012 with the Hyper-V role We've installed the Taperedirector software on the Windows 2012 server and configured the Tape Redirector for iSCSI. The Tape Device is recognized and installed in Backup Exec 12.5 on a Virtual SBS 2008 server. But the device stays Offline in Bac...