export tape drive - drive within changer is listed and exports.
export autoloader - changer is listed

click next, and drive within the changer is not listed.

hi.. just an update.. I figured this part out, the library was listed as 'unknown medium changer' in device manager. when I updated the driver to the sony driver 'Sony LIB-81 Medium Changer' then the export autoloader lists it. so that's solved. however next problem; the tape drive is not listed. if...

Hi just trying the latest version of the tape redirector. I had reported this issue over a year ago but gave up at the time. Thought I'd try again but no avail. I have a Sony LIB-81 changer and the redirector lists the drive within, but not the changer itself. what can I do to hopefully correct this...

any update on this issue?

put in the replacement service, it runs now. same results trying to export the changer. logs attached.

ok I did this, but the service will not stay running - get the 'service has started then stopped' message when I start the starwind service. logs attached. the log appears to say there is an error reading the .cfg file but tried both before and after editing the starwind.cfg file.

logs attached. services just restarted after backup execl all stopped and logs cleared shortly after 3pm today.

ok here it is if I export tape drive, the SDX-1100 drive contained within the tape library is listed; exporttape.JPG if I export autoloader, the LIB-81library is listed; export2.JPG and in the next step where it asks to select tape drive, there is nothing listed. I would expect the SDX-1100 here? se...

sigh. so when I get to the next page in the add device wizard after selecting the auto-loader/changer device, it says please select tape drive. and there are no tape drives on the list. however the drive within the library shows up on the export tape drive list. what to do here now!

well I feel kinda dumb now, that was it. as soon as I stopped the Backup Exec services, the changer now shows up on the list of devices for export. I didn't even think of this, because the drive IN the changer was appearing for export, as were the the 3 other changer devices (albeit these are iSCSI)...

there is no Device ID property available in the details. Hardware ID perhaps for this one? hardware id and siblings attached. the siblings value is too wide for the dialog box, the complete value is SCSI\SEQUENTIAL&VEN_SONY&PROD_SDX-1100&REV_0102\6&2859947C&0&010

and the driver installed for this changer is shown below. but again this is installed on the local machine that the changer is physically connected to, which is the machine starwind is installed on. not a remote machine connected to starwind. this machine and changer/drive have been used as-is for a...

sorry if perhaps I just don't understand what you are asking for. I just posted screenshots of how the changer is displayed on the starwind machine didn't I? and I can't have anything 'connected to' the starwind machine because starwind, which is installed on the machine with the changer physically ...

woops posted too soon. logs I could find attached here too. these came from the c:\program files\starwind software\starwind\logs folder after a fresh restart of the service.

had to zip the logs, seems the forums won't allow any other extension.

sorry for the delay, apparantly I missed subscribing to the topic

I suppose the symbolic link name is the device instance id in device manager. for the changer in question that is;

SCSI\CHANGER&VEN_SONY&PROD_LIB-81&REV_01MB\6&2859947C&0&000

screenshot attached.