After passing on what I hoped would be enough information to warrant a custom license, I received no further emails since 04 December 2015. Hi Jon, I have just actually read your post and I do see that I did responded to your e-mail: The response was the following: From: Alex Satler Sent: Friday, D...

normanallen wrote:Lastly, I sent a sales request back on Wednesday and I haven't gotten a reply.

Hello Norman.

Unfortunately, lately we (@sales) did not get any e-mails from you. Will you be so kind to re-send it over to: sales@starwindsoftware.com or even better, give us a call: +44 207 193 8318;

Hi Rob,

Thanks for your great feedback!

We are pleased to hear that you enjoy using our solution. As of now, we are working hard to be even better!

Please feel free to contact me if you'd require any further assistance.
It would be our pleasure to help you!

Hi Zeon, I see you last email was sent to me last Saturday and a few hours later I have sent you a response. As been said in my e-mail, your 2TB HA license allows you to use up to 2TB of storage per host. In total you may have two hosts (2TB each) between which you may set up a HA cluster. Should yo...

Dear basscom, Thank you for contacting us via Forum. As I am concerned, Basscom is a partner of StarWind Software Inc. and you have a direct channel to get support from StarWind. By going through a proper channel, you will get a timely response to all of your questions. Please log in into your partn...

dmmattix wrote:Absolutely since every problem resolution starts with "Send us your log files". I had to FTP the last ones because the pertinent one was 788MB.

Mike

Well, that makes a perfect sense, since in 95% cases your log files will tell us what is the problem.

Besides sending email, you have an option to contact sales directly by phone as well. If you are located in USA, Canada or South America please call to: +16174497717 If you are located in Europe, Asia or Australia please call to: +44 (0) 207 193 6727 Sales would be able to provide you with pricing, ...

Yes,

You definitely may upgrade your old StarWind version to a new one or to a higher edition.

Please contact me directly about the upgrade should you have any questions:

Phone: +44 (0) 207 193 6727
Email: alex.satler@starwindsoftware.com