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Hi dmytro,dmytro (staff) wrote:Hello tryllz,
Could you please collect and send us the logs of your two SAN & NAS appliances?
To collect the logs use command-line or web interfaces. These pages should guide you.
https://knowledgebase.starwindsoftware. ... collector/
https://www.starwindsoftware.com/resour ... 0838378624
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12/30 15:42:41.209583 2d7 C[f9], LIN: iScsiConnection::doTransition: Event - LOGOUT.
12/30 15:42:41.210535 2d6 C[f9], IN_LOGOUT: iScsiConnection::doTransition: Event - LOGOUT_ACCEPT.
12/30 15:42:41.211446 2d6 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058!
12/30 15:42:41.213539 2d8 C[f9], CLEANUP_WAIT: iScsiConnection::recvData: Recv - peer shutdown
12/30 15:42:41.213591 2d8 C[f9], CLEANUP_WAIT: iScsiConnection::receive: recvData returned error 10058 (0x274a)!
12/30 15:42:41.213918 2d8 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058!
12/30 15:42:41.214910 2d8 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058!
12/30 15:42:41.215533 2d8 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058!
12/30 15:42:41.215895 2d7 S[f9]: iScsiSession::~iScsiSession: ~Session
12/30 15:43:07.366945 2f IMG: *** ImageFile_ScsiExec: SCSIOP (0x85) is not supported.
12/30 15:43:07.368263 2f IMG: *** ImageFile_ScsiExec: SCSIOP (0x85) is not supported.
Kindly ignore this as this is of today and I haven't shutdown the storage systems today, I misunderstood, and unsure why its showing shutdown errors when the system was not shutdown.tryllz wrote:Gone through the logs and found the following errors relating to shutdown failure, in both systems.
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12/30 15:42:41.209583 2d7 C[f9], LIN: iScsiConnection::doTransition: Event - LOGOUT. 12/30 15:42:41.210535 2d6 C[f9], IN_LOGOUT: iScsiConnection::doTransition: Event - LOGOUT_ACCEPT. 12/30 15:42:41.211446 2d6 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058! 12/30 15:42:41.213539 2d8 C[f9], CLEANUP_WAIT: iScsiConnection::recvData: Recv - peer shutdown 12/30 15:42:41.213591 2d8 C[f9], CLEANUP_WAIT: iScsiConnection::receive: recvData returned error 10058 (0x274a)! 12/30 15:42:41.213918 2d8 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058! 12/30 15:42:41.214910 2d8 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058! 12/30 15:42:41.215533 2d8 Srv: *** SwSocket::Shutdown: shutdown() failed with error 10058! 12/30 15:42:41.215895 2d7 S[f9]: iScsiSession::~iScsiSession: ~Session 12/30 15:43:07.366945 2f IMG: *** ImageFile_ScsiExec: SCSIOP (0x85) is not supported. 12/30 15:43:07.368263 2f IMG: *** ImageFile_ScsiExec: SCSIOP (0x85) is not supported.
Hi Dmytro,dmytro (staff) wrote:Hello tryllz,
Hope you are doing good.
Would you mind clarifying whether the problem has occurred after you had submitted logs? At the moment, we have seen a potential problem only in the logs for December 28th. In order to work around that problem, I would like to suggest scheduling a remote session during which our engineer will update the StarWind Virtual SAN services to a newer version.
Otherwise, we are going to release the next version of StarWind SAN & NAS in two-three weeks, and you would able update to it manually after the release.
Best regards,
Dmytro Malynka
Product Manager
StarWind Software
Hi yaroslav,yaroslav (staff) wrote:Hello tryllz,
The upgrade procedure does not delete anything but the StarWind Virtual SAN's targets would be disconnected during the update. It will be reconnected once the upgrade is done.
However, I would highly recommend backing up your data prior to the update process just in case.
Could you please clarify when it would be suitable for you to have a quick remote session? Please contact us at support@starwind.com to log a call. Use this thread as a reference.
Also, do you have any Windows host running on your network by chance? It would be needed to perform the upgrade.
Thank you!
Sure, thanks..yaroslav (staff) wrote:Hello tryllz,
Thank you for your update. Please let us do the update together at your convenience. Please contact us at support@starwind.com to log a call when you are in a position to do an update. Use this thread as a reference.
I have sent an email to the address provided, looking forward to hear back.yaroslav (staff) wrote:Hello tryllz,
Thank you for your update. Please let us do the update together at your convenience. Please contact us at support@starwind.com to log a call when you are in a position to do an update. Use this thread as a reference.