"invalid partner info" creating Replica

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baka
Posts: 15
Joined: Thu Apr 23, 2015 10:06 am

Wed May 06, 2015 8:17 pm

I'm trying to create replication partner for lsfs image via replication wizard...
Readding servers to management console and reinstalling server agents didn't help :(
7929 build, Hyper-V under ESXi
Any ideas?
Btw, creating small HA-image (just for test) via "Clusters" works fine
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Tarass (Staff)
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Posts: 113
Joined: Mon Oct 06, 2014 10:40 am

Thu May 07, 2015 11:03 am

You can try re-installing StarWind. If you already tried that, please provide the following information:
1. Size of lsfs device
2. Amount of caching applied (L1/L2) to it
3. Amount of memory allocated for StarWind VM's
4. Upload StarWind logs to some file sharing service (dropbox) for us to take a look
5. Indicate approximate time when you tried to create replica
Thank you
Senior Technical Support Engineer
StarWind Software Inc.
baka
Posts: 15
Joined: Thu Apr 23, 2015 10:06 am

Thu May 07, 2015 2:22 pm

1. 800GB lsfs virtual disk w/Dedup (works fine!)
2. 1024Mb L1 WB cache + 0 L2
3. 20 (System, NTFS, Hyper-v) + 804 GB (GPT, NTFS) + 4096 RAM
Partial logs from both nodes: http://rghost.ru/download/7G7BykJXg/c44 ... logpart.7z

Btw, using option "Select existing Device" (Replication Wizard) says "Specified File alredy exists" :)
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Tarass (Staff)
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Thu May 07, 2015 5:31 pm

Thank you for the logs. I have forwarded them to R&D. I will let you know if they require more information.
As for "Specified File already exists", please give this header a different name (add 1 to it...)
Senior Technical Support Engineer
StarWind Software Inc.
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Tarass (Staff)
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Thu May 14, 2015 2:41 pm

The issue has been identified and fixed. Is it a production environment? We can send you a test build to check. Please let me know
Senior Technical Support Engineer
StarWind Software Inc.
baka
Posts: 15
Joined: Thu Apr 23, 2015 10:06 am

Thu May 14, 2015 6:58 pm

It's a testing pre-production environment, so I can wait a bit...
Btw, I'm waiting for a new build with a some new feature also (https://forums.starwindsoftware.com/vie ... f=5&t=3329)
Thanks for a support.
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Tarass (Staff)
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Fri May 15, 2015 1:32 pm

You can download the test build here:
https://na8.salesforce.com/sfc/p/800000 ... N.2WEDYoMw
There is no need to upgrade the service itself, simply install only SW management console from this package on a remote computer and try to add replica from that console.
Senior Technical Support Engineer
StarWind Software Inc.
baka
Posts: 15
Joined: Thu Apr 23, 2015 10:06 am

Fri May 15, 2015 2:42 pm

The same error
logs: [ ... ]
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Tarass (Staff)
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Mon May 18, 2015 2:13 pm

Thank you. Forwarded these logs to R&D. Did you perform full installation or only that of management console?
Senior Technical Support Engineer
StarWind Software Inc.
ggravant
Posts: 1
Joined: Mon May 18, 2015 2:29 pm

Mon May 18, 2015 2:33 pm

I am getting this same error as well. It may be for a different reason, but the error itself it occurring at a similar time as it is replicating the disk with invalid partner info.
baka
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Joined: Thu Apr 23, 2015 10:06 am

Mon May 18, 2015 2:55 pm

Dmitry (staff) wrote:Thank you. Forwarded these logs to R&D. Did you perform full installation or only that of management console?
Management console only
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Tarass (Staff)
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Tue May 19, 2015 10:22 am

baka,

Could we arrange a remote session and look closer at this? It would be really helpful. If it is possible, let me know when you are available tomorrow.
Thank you
Senior Technical Support Engineer
StarWind Software Inc.
baka
Posts: 15
Joined: Thu Apr 23, 2015 10:06 am

Tue May 19, 2015 6:14 pm

I think it's possible.
Teamviewer? Mail me for details please
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Tarass (Staff)
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Wed May 20, 2015 11:36 am

hi baka,

sent you a private message
Senior Technical Support Engineer
StarWind Software Inc.
baka
Posts: 15
Joined: Thu Apr 23, 2015 10:06 am

Wed Jul 01, 2015 9:20 am

I'm asking for another / another one (or more) software developer(s) / support team member(s) to solve this problem please.
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