Tape drive and auto-loader redirector over iSCSI
Moderators: anton (staff), art (staff), Max (staff), Anatoly (staff)
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Bohdan (staff)
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Wed Jan 09, 2013 12:55 pm
Have you installed your tape drivers on the iSCSI client machine?
Please send us the teamviewer access info at PM or support@ e-mail.
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support@heens-it.be
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Thu Jan 24, 2013 8:39 am
Big thanks to the support team for helping solve this.
I works almost perfectly now.
The only problems I still have is that after the customer changes the tape from the tape driver the device goes offline (but a Backup Exec services restart solves that) and I just got a call form the customer. apparantly StarWind collected over 490GB in logs... (I already set the logs to overwrite, but how do we change what is logged...?
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Bohdan (staff)
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Thu Jan 24, 2013 9:04 am
Maybe we forgot to set loglevel value back to "1".
Please edit StarWindTapeRedirector.cfg file, set <LogLevel value="1"/> and restart starwind service.
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Anatoly (staff)
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Mon Jan 28, 2013 12:45 pm
We are glad that it helped.
Please do not hesitate to contact usshould you have any additional questions. It would be our pleasure to further assist you!
Best regards,
Anatoly Vilchinsky
Global Engineering and Support Manager
www.starwind.com
av@starwind.com
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support@heens-it.be
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Mon Jan 28, 2013 12:56 pm
Hi Anatoly,
the only other question I have at the moment is, why goes the device offline when the customer changes the tape?
I've made a workarround to restart the BU services 5 min prior to the backup job, so it's not that big of an issue now, but I do find it strange
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Anatoly (staff)
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Tue Jan 29, 2013 11:59 am
Do you mean that target goes offline and it is visible in SW console or something else?
Best regards,
Anatoly Vilchinsky
Global Engineering and Support Manager
www.starwind.com
av@starwind.com
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Max (staff)
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Wed Jan 30, 2013 12:17 pm
This happens because the scsiID of the tape drive changes each time the tape is changed.
Max Kolomyeytsev
StarWind Software
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anton (staff)
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Wed Jan 30, 2013 12:44 pm
It's normal but it's not convenient to customers so we'll try to figure out how to fix it.
support@heens-it.be wrote:So this is normal behavior? or is there some tweaking we can (must) do?
Regards,
Anton Kolomyeytsev
Chief Technology Officer & Chief Architect, StarWind Software
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guideclothing
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Mon Apr 01, 2013 2:57 pm
has a fix been released for this? I was posting on your forum last November about it? At the time yup suggested it was. Fault with backup exec. If yes.. can you please send me a link to the latest download with the fix.
Thanks
Jack
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Bohdan (staff)
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Mon Apr 01, 2013 3:44 pm
Actually the problem was caused by device reservation.
Please contact our support guys to check your system. Maybe this is the same problem and it is necessary to break the reservation.
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anton (staff)
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Sun Apr 28, 2013 6:57 pm
Free products are supported here on forums and via e-mail. Paid ones have also a tracked ticket system, on-line phone, remote sessions, field engineers etc.
guideclothing wrote:hi
sorry for the delays reply. as its a free product can i raise a ticket?
thanks
jack
Regards,
Anton Kolomyeytsev
Chief Technology Officer & Chief Architect, StarWind Software