Synchronisation Fail Issue

[dhatfield]

Hi Guys,

I am testing the synchronisation feature and on larger VMs it is failing after the first pass with "Synchronization Fial. Invalid Parameter. Error Deleting Snapshot. The session is not authenticated.

NOTE: I have set the UserVars.HostClientSessionTimeout config to 0 on the ESXi host and in VCenter, I set the Client Configuration Session timeout to 1440 Minutes.

The initial copy is taking about 12 hours and then it give the failure error.

I am logging into VCenter when I am trying to migrate. Is there a different setting I need to change in VCenter?

[yaroslav (staff)]

It looks like an authentication expiry. Can I please get the entire conversion log?

[dhatfield]

Where is the log located?

[dhatfield]

I found it.... here is the log:

The log file name: 'logs\V2V_Log-20240702-233250.log' (PID 12236)
7/2 23:32:50.861 28a4 Facility ???INFO: CV2V_ConverterApp::InitInstance: SetDllDirectory: C:\Program Files\StarWind Software\StarWind V2V Converter\lib
7/2 23:32:50.861 28a4 Facility ???INFO: CV2V_ConverterApp::InitInstance: File Version: 9.0.1.509
7/2 23:32:50.866 28a4 Facility ???INFO: CV2V_ConverterApp::InitInstance: Load language IDR_XML_ENGLISH
7/2 23:32:50.866 28a4 Facility ???INFO: CV2V_ConverterApp::InitInstance: Set current language English
7/2 23:32:50.869 28a4 Facility ???INFO: CPS_V2V_Converter::CPS_V2V_Converter: Version MajorVersion 10, MinorVersion 0, BuildNumber 17763
7/2 23:32:50.872 28a4 Facility ???INFO: WrapperHyperV::WrapperHyperV: LoadLibrary C:\Windows\system32\wbem\wmiutils.dll - e8d20000
7/2 23:32:50.872 28a4 Facility ???INFO: WrapperHyperV::WrapperHyperV: LoadLibrary C:\Windows\system32\wbem\wmiutils.dll - e8d20000
7/2 23:32:54.811 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - eESXConnection
7/2 23:33:54.236 28a4 Facility ???INFO: WrapperESXI::connect: m_url - https://10.240.6.43/sdk
7/2 23:33:54.288 28a4 Facility ???INFO: WrapperESXI::connect: fullName - Administrator, key - 52b9eceb-b9a5-1440-88b8-ef277cd5afc1
7/2 23:33:54.288 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - eInputVM
7/2 23:33:54.403 28a4 Facility ???INFO: VMConverter::ESXIConverter::GetHostListInfo: ESX version: 7.0.3
7/2 23:34:01.765 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - (null)
7/2 23:34:04.713 28a4 Facility ???INFO: CPPSynchronization::onNext: Synchronization for - [
7/2 23:34:04.713 28a4 Facility ???INFO: CPPSynchronization::onNext: Synchronization for - [
7/2 23:34:04.713 28a4 Facility ???INFO: CPPSynchronization::onNext: Synchronization for - [
7/2 23:34:04.713 28a4 Facility ???INFO: CPPSynchronization::onNext: Synchronization for - [
7/2 23:34:04.713 28a4 Facility ???INFO: CPPSynchronization::onNext: Synchronization for - [
7/2 23:34:04.713 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - eLocationTo
7/2 23:34:07.141 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - eHYPERVConnectionTo
7/2 23:34:08.490 28a4 Facility ???INFO: WrapperHyperV::connect: Host - \\localhost\root\virtualization\v2
7/2 23:34:08.568 28a4 Facility ???INFO: WrapperHyperV::init_version: HyperV version: 10.0.17763
7/2 23:34:08.568 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - eVMSettingsHyperV
7/2 23:34:28.274 28a4 Facility ???INFO: ICPPage::OnWizardNext: SetActivePage - eConverting
7/2 23:34:28.281 1d90 Facility ???INFO: CPPConverting::Convert: InConvertType: 6, OutConvertType: 8
7/2 23:34:28.513 1d90 Facility ???INFO: WrapperESXI::Wait: Progress - 0
7/2 23:34:31.185 1d90 Facility ???INFO: WrapperESXI::Wait: Progress - 20
7/2 23:34:31.790 1d90 Facility ???INFO: WrapperESXI::Wait: Progress - 40
7/2 23:34:32.473 1d90 Facility ???INFO: WrapperESXI::Wait: Progress - 60
7/2 23:34:33.078 1d90 Facility ???INFO: WrapperESXI::Wait: Progress - 80
7/2 23:34:33.911 1d90 Facility ???INFO: WrapperESXI::Wait: Progress - 100
7/2 23:34:37.634 1d90 Facility ???INFO: CPPConverting::ConvertDisks: pathInput: [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local.vmdk, pathOutput: C:\ClusterStorage\CSV3\prdvwinfile01.seccom.local-TestSync\Virtual Hard Disks\prdvwinfile01.seccom.loca.vhdx
7/2 23:34:37.884 1d90 Facility ???INFO: ESXVmdk::ParseFile: sFilename - [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local.vmdk
7/2 23:34:37.885 1d90 Facility ???INFO: ESXVmdk::ParseFile: m_cvmxSpec - moref=112
7/2 23:34:37.890 1d90 Facility ???INFO: ESXVmdk::ParseFile: sslThumbprint - 8A:D5:9A:6D:50:9F:1F:24:34:66:A7:7E:15:FC:E2:AF:60:46:4C:F7
7/2 23:34:38.536 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateInputImage: 0
7/2 23:34:38.836 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateOutputImage: 0
7/2 23:38:54.289 17d4 Facility ???INFO: VMConverter::ESXIConverter::Connection::<lambda_8874940e4602bbfc5e7b4b277e23eb86>::operator (): Timeout ESX connection
7/2 23:58:54.277 17d4 Facility ???INFO: VMConverter::ESXIConverter::Connection::<lambda_8874940e4602bbfc5e7b4b277e23eb86>::operator (): Timeout ESX connection
7/3 0:04:26.663 1d90 Facility ???INFO: CPPConverting::ConvertImage: Success
7/3 0:04:26.663 1d90 Facility ???INFO: CPPConverting::ConvertDisks: pathInput: [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_1.vmdk, pathOutput: C:\ClusterStorage\CSV3\prdvwinfile01.seccom.local-TestSync\Virtual Hard Disks\prdvwinfile01.seccom.local_.vhdx
7/3 0:04:26.663 1d90 Facility ???INFO: ESXVmdk::ParseFile: sFilename - [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_1.vmdk
7/3 0:04:26.663 1d90 Facility ???INFO: ESXVmdk::ParseFile: m_cvmxSpec - moref=112
7/3 0:04:26.668 1d90 Facility ???INFO: ESXVmdk::ParseFile: sslThumbprint - 8A:D5:9A:6D:50:9F:1F:24:34:66:A7:7E:15:FC:E2:AF:60:46:4C:F7
7/3 0:04:27.277 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateInputImage: 0
7/3 0:04:27.565 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateOutputImage: 0
7/3 0:18:54.267 17d4 Facility ???INFO: VMConverter::ESXIConverter::Connection::<lambda_8874940e4602bbfc5e7b4b277e23eb86>::operator (): Timeout ESX connection
7/3 0:38:54.247 17d4 Facility ???INFO: VMConverter::ESXIConverter::Connection::<lambda_8874940e4602bbfc5e7b4b277e23eb86>::operator (): No_timeout ESX connection
7/3 4:19:29.888 1d90 Facility ???INFO: CPPConverting::ConvertImage: Success
7/3 4:19:29.888 1d90 Facility ???INFO: CPPConverting::ConvertDisks: pathInput: [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_2.vmdk, pathOutput: C:\ClusterStorage\CSV3\prdvwinfile01.seccom.local-TestSync\Virtual Hard Disks\prdvwinfile01.seccom.local_.vhdx
7/3 4:19:29.888 1d90 Facility ???INFO: ESXVmdk::ParseFile: sFilename - [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_2.vmdk
7/3 4:19:29.888 1d90 Facility ???INFO: ESXVmdk::ParseFile: m_cvmxSpec - moref=112
7/3 4:19:29.894 1d90 Facility ???INFO: ESXVmdk::ParseFile: sslThumbprint - 8A:D5:9A:6D:50:9F:1F:24:34:66:A7:7E:15:FC:E2:AF:60:46:4C:F7
7/3 4:19:30.480 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateInputImage: 0
7/3 4:19:30.739 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateOutputImage: 0
7/3 5:04:15.734 1d90 Facility ???INFO: CPPConverting::ConvertImage: Success
7/3 5:04:15.734 1d90 Facility ???INFO: CPPConverting::ConvertDisks: pathInput: [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_3.vmdk, pathOutput: C:\ClusterStorage\CSV3\prdvwinfile01.seccom.local-TestSync\Virtual Hard Disks\prdvwinfile01.seccom.local_.vhdx
7/3 5:04:15.734 1d90 Facility ???INFO: ESXVmdk::ParseFile: sFilename - [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_3.vmdk
7/3 5:04:15.734 1d90 Facility ???INFO: ESXVmdk::ParseFile: m_cvmxSpec - moref=112
7/3 5:04:15.739 1d90 Facility ???INFO: ESXVmdk::ParseFile: sslThumbprint - 8A:D5:9A:6D:50:9F:1F:24:34:66:A7:7E:15:FC:E2:AF:60:46:4C:F7
7/3 5:04:16.448 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateInputImage: 0
7/3 5:04:16.716 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateOutputImage: 0
7/3 7:34:14.203 1d90 Facility ???INFO: CPPConverting::ConvertImage: Success
7/3 7:34:14.203 1d90 Facility ???INFO: CPPConverting::ConvertDisks: pathInput: [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_4.vmdk, pathOutput: C:\ClusterStorage\CSV3\prdvwinfile01.seccom.local-TestSync\Virtual Hard Disks\prdvwinfile01.seccom.local_.vhdx
7/3 7:34:14.203 1d90 Facility ???INFO: ESXVmdk::ParseFile: sFilename - [CORP_3PAR01_VOL01] prdvwinfile01.seccom.local/prdvwinfile01.seccom.local_4.vmdk
7/3 7:34:14.203 1d90 Facility ???INFO: ESXVmdk::ParseFile: m_cvmxSpec - moref=112
7/3 7:34:14.208 1d90 Facility ???INFO: ESXVmdk::ParseFile: sslThumbprint - 8A:D5:9A:6D:50:9F:1F:24:34:66:A7:7E:15:FC:E2:AF:60:46:4C:F7
7/3 7:34:15.239 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateInputImage: 0
7/3 7:34:15.638 1d90 Facility ???INFO: CPPConverting::ConvertDisks: CreateOutputImage: 0
7/3 10:51:05.144 1d90 Facility ???INFO: CPPConverting::ConvertImage: Success
7/3 10:51:05.177 1d90 Facility ???WARNING: WrapperESXI::IsValidResponse: object id - 0
7/3 10:51:05.177 1d90 Facility ???ERROR: WrapperESXI::getArrayMorDatacenter: IsValidResponse childEntity false
7/3 10:51:05.177 1d90 Facility ???ERROR: WrapperESXI::getVMList: getArrayMorDatacenter is fail - -1
7/3 10:51:05.177 1d90 Facility ???ERROR: VMConverter::ESXIConverter::GetVMListInfo: getVMList fail - -1
7/3 10:51:05.177 1d90 Facility ???WARNING: CPPConverting::Synchronization: GetVMListInfo is fail
7/3 10:51:05.178 1d90 Facility ???WARNING: CPPConverting::Synchronization: Not found input vm - 112
7/3 10:51:05.178 1d90 Facility ???ERROR: CPPConverting::ConvertDisks: Synchronization - 2
7/3 10:51:05.663 1d90 Facility ???ERROR: WrapperESXI::removeSnapshot: RemoveSnapshot_USCORETask fail - 12
7/3 10:51:05.663 1d90 Facility ???ERROR: getErrorFromSOAP: soap_sprint_fault - SOAP 1.1 fault "":ServerFaultCode [no subcode]
"The session is not authenticated."
Detail:
7/3 10:51:05.663 1d90 Facility ???ERROR: VMConverter::ESXIConverter::DeleteSnapshot: removeSnapshot fail - 12
7/3 10:51:05.663 1d90 Facility ???WARNING: CPPConverting::DeleteSnapshot: Error deleting snapshot - The session is not authenticated.
7/3 10:51:05.663 1d90 Facility ???ERROR: CPPConverting::Convert: FAILED
7/3 14:36:12.108 28a4 Facility ???WARNING: WrapperESXI::disconnect: m_proxy->Logout fail - 12
7/3 14:36:12.108 28a4 Facility ???ERROR: getErrorFromSOAP: soap_sprint_fault - SOAP 1.1 fault "":ServerFaultCode [no subcode]
"The session is not authenticated."
Detail:

[yaroslav (staff)]

Check this out https://www.ubackup.com/enterprise-back ... meout.html. It looks like you tweaked the parameter right.
Let me know if setting the value to 0 helps.

[jfrentheway]

Yaroslav, I'm running into the exact same issue - same log entries showing "session is not authenticated" - trying to convert a Windows 2019 VM from ESXi 7.03 to Hyper-V 2019 with synchronization. I've got the timeout on the host set to 0, is there anything else I can try?

[yaroslav (staff)]

The issue relates authenticated session expiring (VMware security aspect). Please try tweaking UserVars.HostClientSessionTimeout config to 0. See more on the error https://www.ubackup.com/enterprise-back ... meout.html.

[Christopher Ramos]

I have the same issue, any solution there? I've already set enough time on the timeout setting in the ESXI server, vCenter and vSphere.

[yaroslav (staff)]

Hi,

The problem relates to vSphere.
As a workaround, you could copy the VM to the OVF template and deploy it in place.

[TuzikTuzik]

Getting same error. I did set timeout to 0.
I do provide admin username and password for ESXi host at the beginning of the migration.
I believe if Converter will try to login by using same credentials and the end of migration that would fix it.

[yaroslav (staff)]

It looks like an authentication issue in VMware workarounds can be
1. Copy the file to the destination and convert it locally.
2. Convert VM to the OVF.
3. Convert the disk and move it to the destination.

[scottk]

It looks like an authentication issue in VMware workarounds can be
1. Copy the file to the destination and convert it locally.
2. Convert VM to the OVF.
3. Convert the disk and move it to the destination.

Can you tell me what you used to convert the VM to OVF?

[yaroslav (staff)]

You can turn the VM into the template in hypervisor.